DD
Deidre D
1 reviews | Active since Mar 2018
03 May 2022, 12:44
Credit Bureau Update - Active status to be changed to CLOSED!
can you please respond to my email sent to *** on Monday 11 April 2022 @ 08.23am. I am pretty sure that it was seen by someone already - so I just need valid feedback please.
Helpful (0)
Replies (3)0
Replies (3)
Wonga's replyOfficial
04 May 2022, 09:23Hi Deidre,
We sincerely apologize for the inconvenience caused.
We can confirm that our customer care team is experiencing very high volumes
and will attend to your emails.
Please confirm your ID number to access your account and investigate
what transpired on your Wonga account.
We can confirm that once your details is confirmed,
and our investigation is concluded, will we feed back to you
with a formal response via our email platform.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for the inconvenience caused.
We can confirm that our customer care team is experiencing very high volumes
and will attend to your emails.
Please confirm your ID number to access your account and investigate
what transpired on your Wonga account.
We can confirm that once your details is confirmed,
and our investigation is concluded, will we feed back to you
with a formal response via our email platform.
Thank you for your patience.
The Wonga Team.
Wonga's reply04 May 2022, 09:23
Official
Hi Deidre,
We sincerely apologize for the inconvenience caused.
We can confirm that our customer care team is experiencing very high volumes
and will attend to your emails.
Please confirm your ID number to access your account and investigate
what transpired on your Wonga account.
We can confirm that once your details is confirmed,
and our investigation is concluded, will we feed back to you
with a formal response via our email platform.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for the inconvenience caused.
We can confirm that our customer care team is experiencing very high volumes
and will attend to your emails.
Please confirm your ID number to access your account and investigate
what transpired on your Wonga account.
We can confirm that once your details is confirmed,
and our investigation is concluded, will we feed back to you
with a formal response via our email platform.
Thank you for your patience.
The Wonga Team.
DD
Deidre D's updateReviewer Update
09 May 2022, 17:00i see that the incident was closed without providing me with conclusive feedback?? all my details are in the emails i sent to your Customer care mailboxes. i am not sharing ID numbers here.
please advise, i am trying to buy a house and this is blocking me.
please advise, i am trying to buy a house and this is blocking me.
DD
Deidre D's update09 May 2022, 17:00
Reviewer Update
i see that the incident was closed without providing me with conclusive feedback?? all my details are in the emails i sent to your Customer care mailboxes. i am not sharing ID numbers here.
please advise, i am trying to buy a house and this is blocking me.
please advise, i am trying to buy a house and this is blocking me.
Wonga's replyOfficial
10 May 2022, 08:26Hi Deidre,
Thank you for your response.
We're so sorry but without you confirming your details on the Hello Peter platform,
we unfortunately cannot assist you in any way due to Wonga abiding by the rules and
regulations set out by the NCA.
We can assure you that our customer care team will attend to your emails and
will respond with a formal response.
We unfortunately, do not have a turn around time as to when they will feed back to you,
due to the high volumes they are experiencing, but will resolve your query.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
We're so sorry but without you confirming your details on the Hello Peter platform,
we unfortunately cannot assist you in any way due to Wonga abiding by the rules and
regulations set out by the NCA.
We can assure you that our customer care team will attend to your emails and
will respond with a formal response.
We unfortunately, do not have a turn around time as to when they will feed back to you,
due to the high volumes they are experiencing, but will resolve your query.
Thank you for your patience.
The Wonga Team.
Wonga's reply10 May 2022, 08:26
Official
Hi Deidre,
Thank you for your response.
We're so sorry but without you confirming your details on the Hello Peter platform,
we unfortunately cannot assist you in any way due to Wonga abiding by the rules and
regulations set out by the NCA.
We can assure you that our customer care team will attend to your emails and
will respond with a formal response.
We unfortunately, do not have a turn around time as to when they will feed back to you,
due to the high volumes they are experiencing, but will resolve your query.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
We're so sorry but without you confirming your details on the Hello Peter platform,
we unfortunately cannot assist you in any way due to Wonga abiding by the rules and
regulations set out by the NCA.
We can assure you that our customer care team will attend to your emails and
will respond with a formal response.
We unfortunately, do not have a turn around time as to when they will feed back to you,
due to the high volumes they are experiencing, but will resolve your query.
Thank you for your patience.
The Wonga Team.