Hellopeter
Share Your Experience
MK
Mpho K

1 reviews | Active since Mar 2016

14 Nov 2021, 10:37

complete waste of time

If there was a zero, I’d give it. Don’t bother applying with them. Terrible service and a bunch of problems rather than giving solutions. They say they are different from banks but it’s all lies, at least banks have people to speak to and are willing to figure out how to help. Wonga doesn’t even attempt to help.

0
Replies (8)
Wonga
Wonga's reply14 Nov 2021, 11:31
Official
Hi Mpho,

We humbly apologize for any inconvenience caused.

Kindly confirm your ID number in order for us to investigate your account.

Thank you for your patience 

The Wonga Team.
MK
Mpho K's update14 Nov 2021, 13:12
Reviewer Update
I understand this is probably a system generated response but can’t Wonga use my mobile number (which was added to this review) to verify my account? Or call me or even email me? Asking someone to provide their ID # on a public platform? I’ll say it again, and this proves Wonga unwillingness to assist clients
Wonga
Wonga's reply15 Nov 2021, 07:44
Official
Hi Mpho,

We do apologize that you feel that way.

We will contact you shortly in order to resolve your query.

Thank you for your patience 

The Wonga Team.
Wonga
Wonga's reply15 Nov 2021, 08:51
Official
Hi Mpho,

We have tried contacting you but unfortunately could not get through.

Kindly contact us on *** and one of our agent will gladly assist you.

Thank you for your patience 

The Wonga Team.
MK
Mpho K's update15 Nov 2021, 13:45
Reviewer Update
Please provide the number to call you. I didn’t receive a call.
Wonga
Wonga's reply15 Nov 2021, 13:53
Official
Hi Mpho,

Our contact number is ***.

Thank you for your patience.

The Wonga Team.
MK
Mpho K's update18 Nov 2021, 10:14
Reviewer Update
Still no number and no call received. Now my request has been cancelled. So much for assisting Wonga!
Wonga
Wonga's reply18 Nov 2021, 10:49
Official
Hi Mpho,

Thank you for your response.

We can confirm that the contact number was issued to you on the 15-11-2021.

Our contact center is experiencing very high volumes and can confirm 

that a call back request was submitted.

The Pay slips you have uploaded is not being accepted by our verification team.

The text message requested you to please upload your most recent 

bank statement.

You are more than welcome to re-apply and upload your most recent bank statement.

Thank you for your patience.

The Wonga Team.