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SM W

1 reviews | Active since Mar 2025

11 Mar 2025, 11:05

COMPLETE LACK OF SUPPORT OR REGARD FOR ITS CUSTOMERS

.I have paid my account as agreed and it was paid up in FULL over the months ago. In January they updated false Information on my ITC and this month they have done it AGAIN!!

Bare in mind I have been emailing them since the first week of February and still no response from Wonga!

The fact that a company is able LIE on someone's ITC should be a crime!

To top it all off they still have a active Debi check on my account and debited over R2000 AFTER everything had been paid?? How does a company get the right to ***** from people?? Why aren't their licences to operate being revoked?? This company is completely and utterly ********* in the way it does business.

Please see my latest email, I expect it to be resolved and the ITC updated from YOUR end as Wonga just outright lies knowing it'll effect being negatively! AT this point its Malicious!

Please have a case handler from WONGA that liaises with SHAPIRO contact me via CALL.

completely disgusting service! How do we go about having the company investigated?

0
Replies (9)
Wonga
Wonga's reply11 Mar 2025, 11:29
Official
Hi SM
 
Thank-you for your feedback. 

We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.

Please confirm your full registered Name and Surname so we can assist further. 

Thanks,
The Wonga Team

Wonga
Wonga's reply11 Mar 2025, 11:42
Official
Thank-you for confirming your details 

When your Wonga loan is closed, we will alert TransUnion to update your credit record with this information

We send information daily to TransUnion to be updated and so your Credit Record should reflect this update within 30 working days of you repaying your loan.
In addition to this, we send a report once a month to the Credit Providers Association (CPA) with updated information for all the accounts closed during that month. This report is then circulated by the CPA to the remaining Credit Bureaus.

If the 30-day period has passed and your credit report has not been updated, please provide us with a copy of your credit report from Compuscan, Experian or Transunion in order to request for the profile to be updated

Please keep in mind that Clearscore is not considered as a reliable credit report.

Thanks
The Wonga Team 


SW
SM W's update11 Mar 2025, 16:24
Reviewer Update
Again it feels like speaking to an automated system! you still owe me Money, you still have not resolved my issue. You chose 1 point that you had a template for and chose to answer 1 question for which you pasted a template. You guys do not deserve to be handling client's if this is your way of attending to a major mess up from YOUR end! can someone competent please assist???
Wonga
Wonga's reply11 Mar 2025, 16:55
Official
Hi Suren 

We can only send a manual amendment of your credit record once we have a latest copy. 
In this way we able to give precise instruction to the bureau on what needs to be updated. 

We hope this information helps 

Thanks 
The Wonga Team  
Wonga
Wonga's reply13 Mar 2025, 09:04
Official
Hi Suren , 

Please bear with us while we investigate what happened to your refund. We will provide feedback shortly 

Thanks,
The Wonga Team
Wonga
Wonga's reply13 Mar 2025, 10:20
Official
Hi Suren , 

Thank-you for your patience while we checked your account. 
We have processed a refund of R2146.08 back into your bank account. Please allow for a period of 24 -48 hours for the funds to reflect on your side. 

We can confirm that your wonga loan is settled in full and your paid-up letter will be available online for you to download shortly 


We hope we have helped to resolve your complaint 

Thanks,
The Wonga Team
SW
SM W's update14 Mar 2025, 09:33
Reviewer Update
Please acknowledge receipt of my previous private message. It's been a whole 24hrs with no response!
Wonga
Wonga's reply14 Mar 2025, 09:38
Official
We understand your concern Suren 

We have sent a manual amendment to the bureau for your credit record to be updated 

Please allow a period of 7 working days for the changes to reflect on your report

Thanks 
The Wonga Team
SW
SM W's update26 Mar 2025, 14:13
Reviewer Update
HI Team Wonga!

You have yet again updated the incorrect information on my credit record! I have paid this account up to date as the agreed upon period. Please remove your false information immediately! 1st late payments added months later now you're going and trying to add late payments when in my message and statements shows nothing but the correct payments for NOV and DEC. WHO at this company is responsible for READING?? I have sent you a very details email with everything you needed as proof to resolve my case and seeing as you have not. I will now make arrangements with the financial Umbud to take over as I have Given YOU as Wonga enough time to resolve this mess! Remove yourself from my credit as you do not belong there! You lost that right when you first started updating incorrect info and now you continue to do so?? I need someone with BRAINS to attend to this matter ASAP please.