Complaints
Im am so disappointed @wonga_ZA for their poor service, i paid up their account long time ago and i have sent several requests for them to close the account but no they decided to mess up my credit score and kept asking me to send my reports which i have been doing but still. From June i have been begging them and they always promise to sort this issue but nothing have been done, as a result my home loan was declined cause their account is dropping my score. @wonga_ZA i am so disappointed 😞
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Replies (3)
Wonga's replyOfficial
08 Sept 2022, 13:54Hi Thabo,
We humbly apologize for the inconvenience caused.
We're so sorry for the delay in responses and can confirm that we are experiencing very high volumes.
We can confirm that your account has been paid in full and a request
to update your credit report was sent on the all credit bureaus.
Please allow 7-14 working days for the credit bureaus to
update your account as we can confirm
that they might have a backlog.
Thank you for your patience.
The Wonga Team.
We humbly apologize for the inconvenience caused.
We're so sorry for the delay in responses and can confirm that we are experiencing very high volumes.
We can confirm that your account has been paid in full and a request
to update your credit report was sent on the all credit bureaus.
Please allow 7-14 working days for the credit bureaus to
update your account as we can confirm
that they might have a backlog.
Thank you for your patience.
The Wonga Team.
Wonga's reply08 Sept 2022, 13:54
Official
Hi Thabo,
We humbly apologize for the inconvenience caused.
We're so sorry for the delay in responses and can confirm that we are experiencing very high volumes.
We can confirm that your account has been paid in full and a request
to update your credit report was sent on the all credit bureaus.
Please allow 7-14 working days for the credit bureaus to
update your account as we can confirm
that they might have a backlog.
Thank you for your patience.
The Wonga Team.
We humbly apologize for the inconvenience caused.
We're so sorry for the delay in responses and can confirm that we are experiencing very high volumes.
We can confirm that your account has been paid in full and a request
to update your credit report was sent on the all credit bureaus.
Please allow 7-14 working days for the credit bureaus to
update your account as we can confirm
that they might have a backlog.
Thank you for your patience.
The Wonga Team.
's updateReviewer Update
08 Sept 2022, 14:34Hi...
I really do not understand because this is what you have been saying for the past four months but no action. I have all the emails to prove it
I really do not understand because this is what you have been saying for the past four months but no action. I have all the emails to prove it
's update08 Sept 2022, 14:34
Reviewer Update
Hi...
I really do not understand because this is what you have been saying for the past four months but no action. I have all the emails to prove it
I really do not understand because this is what you have been saying for the past four months but no action. I have all the emails to prove it
Wonga's replyOfficial
09 Sept 2022, 14:07Hi Thabo,
Thank you for your response.
We have been in contact with Experian who has confirm that your account
will be updated.
Please login your Experian account and send us your most recent credit report
and we will escalate your account again as urgent.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
We have been in contact with Experian who has confirm that your account
will be updated.
Please login your Experian account and send us your most recent credit report
and we will escalate your account again as urgent.
Thank you for your patience.
The Wonga Team.
Wonga's reply09 Sept 2022, 14:07
Official
Hi Thabo,
Thank you for your response.
We have been in contact with Experian who has confirm that your account
will be updated.
Please login your Experian account and send us your most recent credit report
and we will escalate your account again as urgent.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
We have been in contact with Experian who has confirm that your account
will be updated.
Please login your Experian account and send us your most recent credit report
and we will escalate your account again as urgent.
Thank you for your patience.
The Wonga Team.