Complaint

<p>This is by far the worst service I've ever reciced in my life. Not sure whether the consultants hired go through some form of training or not. Cause the ones that assist me were clueless with my query. i had borrowed money from Wonga as they supply the service, in May 2016. In settling the account I called in to advise that payment will be done at a later date than the one that had been agreed on. I called through when the funds were available, and spoke to Jua-neil i asked him if an EFT would be okay for me to do as as the orginal debit date had gone past. He agreed and gave me an email address to send the proof of payment to. I did the EFT and forwarded the proof of payment as per Jua-neils advise. the email kept bouncing back and called to advise of that issue. i called in again and was assisted by a girl who gave me bad attitude over the phone, so i requested to speak to her team leader, who told me that they will look into the matter and get back to me. Till this very day i have not heard from the teamleader nor got an apology letter. After making the payment via EFT,Wonga debited my account, for the same amount. So initially i paid twice. I went to my Branch and requested that the y do a reversal on the 04th Jul and the money came back successfuly. This morning 06 Jul 2016 I got an SMS, advising that they have redebited my account again. They advise me that they did recieve the amount sent through EFT. and have no answer as to why they keep debiting my acccount. right im super frustrated with them and have kids that i need to buy food for. I have been very inconvenienced by Wonga. And i dont appreciate there service ethics. Please urge people to be aware of this matter. and i hope they find suitable and well trainned staff, cause the ones i had really through Wonga's repitation out the window.<strong></strong></p> <p> </p> <p> </p> <p> </p>