Complaint

Good Day

I would like to file a complaint against Wonga Finance SA.

In March this year I've made contact with Wonga regarding an outstanding account, at the time the outstanding balance was R7160.38. The response received from Wonga is listed below

Hi Grant Your Wonga Loan balance is R7 160.38. Here are our bank details: Bank name: ABSA Branch Code: 631009 Account no: *** Ref no: Please use your ID Number as a reference Once you have made the payment please let us know. You can either email it to *** or fax it to ***.

On 21 April and 20 May I made payment towards this account which amounts to R4000. Which brings the outstanding balance to R3160.38.

On 21 May I contacted Wonga to get the outstanding balance on the account, which I was advised that I need to contact Norman & Bisset attorneys for further payment on the account.

I was never advised that the account was handed over (infact I only received an email on 26 May confirming that the account is now handed over, after I've paid R4000 on the account.

I made contact with Norman & Bisset Attorneys, where I spoke to a gentlemen by the name of Siyabulela, who advised me that the outstanding balance on my account is =- R7000.

I emailed Wonga customer service regarding the hand over, however no feedback is forthcoming.

on 27 May I received another email from a lady from Wonga (Zoe Jansen) who requested information in order to assist me with the matter at hand. I provided the information requested on 27 May and ever since I received no feedback.

The lack of communication is just unbearable as I've done numerous follow ups with Zoe, however there is just no feedback forthcoming.

Urgent intervention required, as I would like to pay up the remaining balance on the account and have confirmation that the account is paid up.

Regards G Lewis