AT
Abongile T
1 reviews | Active since Oct 2014
04 Jun 2021, 02:47
Complainant
I settle my loan account with wonga.com, after two weeks I ask them to close and remove the acconut from credit bureau, still with no successes. I'm strungling to clear this account from from my credit report.
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Replies (1)
Wonga's replyOfficial
04 Jun 2021, 09:51Hi Abongile,
We humbly apologize for any inconvenience caused.
We can confirm that once you settle your loan, the system automatically
sends an update request to all credit bureaus to have your ITC profile updated.
It is unknown if they have any backlogs, but we can assure you that we
have re-escalated your details to have your profile updated.
Once we re-escalate your details, please follow up directly with them.
We have emailed you a paid up letter that you can issue to them.
Once again we're sorry for any inconvenience caused.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We can confirm that once you settle your loan, the system automatically
sends an update request to all credit bureaus to have your ITC profile updated.
It is unknown if they have any backlogs, but we can assure you that we
have re-escalated your details to have your profile updated.
Once we re-escalate your details, please follow up directly with them.
We have emailed you a paid up letter that you can issue to them.
Once again we're sorry for any inconvenience caused.
Thank you for your patience.
The Wonga Team.
Wonga's reply04 Jun 2021, 09:51
Official
Hi Abongile,
We humbly apologize for any inconvenience caused.
We can confirm that once you settle your loan, the system automatically
sends an update request to all credit bureaus to have your ITC profile updated.
It is unknown if they have any backlogs, but we can assure you that we
have re-escalated your details to have your profile updated.
Once we re-escalate your details, please follow up directly with them.
We have emailed you a paid up letter that you can issue to them.
Once again we're sorry for any inconvenience caused.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We can confirm that once you settle your loan, the system automatically
sends an update request to all credit bureaus to have your ITC profile updated.
It is unknown if they have any backlogs, but we can assure you that we
have re-escalated your details to have your profile updated.
Once we re-escalate your details, please follow up directly with them.
We have emailed you a paid up letter that you can issue to them.
Once again we're sorry for any inconvenience caused.
Thank you for your patience.
The Wonga Team.