SG
Samantha G
1 reviews | Active since Mar 2019
16 Aug 2022, 08:52
**** company
For how long must i ask to be contacted ? I have been calling your customer services number and it only rings one time and cuts off. You guys told me on the 30th of July that my full balance was R891.84 and now today its gone up to R975... I am not paying more than the R891.84 which was what your company and myself agreed was the full balance that I had to pay in full on the 31st of July.. stop fobbing customers off... this is getting absolutely ridiculous... i even contacted you guys on fb was told it was escalated to the finance team . You guys are not interested and neither are you trying to resolve my query. I will be taking this much higher if it's not resolved
Helpful (0)
Replies (3)0
Replies (3)
Wonga's replyOfficial
16 Aug 2022, 10:53Hi Samantha,
We're so sorry for the inconvenience caused.
We have tried to contact you on more than one occasion.
We can confirm that your account has been escalated to our finance team and
they have advised that Wonga no longer offers to settle your account via debit order on the website.
Wonga can only debit the amount that was agreed upon and
should your wish to settle your account early a manual payment needs to be made.
Please bare in mind that Wonga adds interest on a daily bases.
Thank you for your patience.
The Wonga Team.
We're so sorry for the inconvenience caused.
We have tried to contact you on more than one occasion.
We can confirm that your account has been escalated to our finance team and
they have advised that Wonga no longer offers to settle your account via debit order on the website.
Wonga can only debit the amount that was agreed upon and
should your wish to settle your account early a manual payment needs to be made.
Please bare in mind that Wonga adds interest on a daily bases.
Thank you for your patience.
The Wonga Team.
Wonga's reply16 Aug 2022, 10:53
Official
Hi Samantha,
We're so sorry for the inconvenience caused.
We have tried to contact you on more than one occasion.
We can confirm that your account has been escalated to our finance team and
they have advised that Wonga no longer offers to settle your account via debit order on the website.
Wonga can only debit the amount that was agreed upon and
should your wish to settle your account early a manual payment needs to be made.
Please bare in mind that Wonga adds interest on a daily bases.
Thank you for your patience.
The Wonga Team.
We're so sorry for the inconvenience caused.
We have tried to contact you on more than one occasion.
We can confirm that your account has been escalated to our finance team and
they have advised that Wonga no longer offers to settle your account via debit order on the website.
Wonga can only debit the amount that was agreed upon and
should your wish to settle your account early a manual payment needs to be made.
Please bare in mind that Wonga adds interest on a daily bases.
Thank you for your patience.
The Wonga Team.
SG
Samantha G's updateReviewer Update
16 Aug 2022, 16:58Your company is absolutely pathetic . Please bare in mind that your **** website is not giving the option to repay and I can you proof of that... so how the hell do repay the account when your pathetic site is not giving the repay option . And also why didn't you email me saying that you won't debit the account on the 31st because on the 30th of July you agreed to debit the account and I have an email to confirm that so how come within just 24 hrs your **** company changed the process and didn't even bother to notify me so because of your lack of communication I now need to pay extra because if the interest.. ****ing pathetic ..
SG
Samantha G's update16 Aug 2022, 16:58
Reviewer Update
Your company is absolutely pathetic . Please bare in mind that your **** website is not giving the option to repay and I can you proof of that... so how the hell do repay the account when your pathetic site is not giving the repay option . And also why didn't you email me saying that you won't debit the account on the 31st because on the 30th of July you agreed to debit the account and I have an email to confirm that so how come within just 24 hrs your **** company changed the process and didn't even bother to notify me so because of your lack of communication I now need to pay extra because if the interest.. ****ing pathetic ..
Wonga's replyOfficial
16 Aug 2022, 18:28Hi Samantha,
We can confirm as per our telephonic conversation,
your account has been escalated to our finance and tech team in order to
find a solution for you with regards to your query.
Please allow 24 hours for feedback via our email platform.
We sincerely apologize for the inconvenience caused.
Thank you for your patience.
The Wonga Team.
We can confirm as per our telephonic conversation,
your account has been escalated to our finance and tech team in order to
find a solution for you with regards to your query.
Please allow 24 hours for feedback via our email platform.
We sincerely apologize for the inconvenience caused.
Thank you for your patience.
The Wonga Team.
Wonga's reply16 Aug 2022, 18:28
Official
Hi Samantha,
We can confirm as per our telephonic conversation,
your account has been escalated to our finance and tech team in order to
find a solution for you with regards to your query.
Please allow 24 hours for feedback via our email platform.
We sincerely apologize for the inconvenience caused.
Thank you for your patience.
The Wonga Team.
We can confirm as per our telephonic conversation,
your account has been escalated to our finance and tech team in order to
find a solution for you with regards to your query.
Please allow 24 hours for feedback via our email platform.
We sincerely apologize for the inconvenience caused.
Thank you for your patience.
The Wonga Team.