Collection department not doing their job

Item: Wonga
Rating: 1
Author: Nomcebo M

I have taken a loan from them, one of the consultants phoned me to make a payment arrangement of R350 , I received a call on the 27 of December 2023. I made a payment of total of R400 on the 28 December 2023, using the same link they sent. The money has not been allocated to my statement till today. I have called, sent messages on WhatsApp, sent emails . And every time their consultant calls I need to explain my story again. This will reflect bad in my credit and I’m frustrated.

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Replies (1)

Wonga's replyOfficial

15 Jan 2024, 13:28

Hi Nomcebo,

Thank-you for your feedback.
We are sorry that you are not happy with our service and sincerely apologize for any inconvenience caused.

We have reviewed your account and can confirm that we have received a copy of your Capitec bank statement.
We have chased up the allocation of the payments you made with Blakes and are waiting for their reply in the matter.
Please allow a period of 4 days for the payments to be allocated to your loan.
Thanks
The Wonga Team.

Wonga's reply15 Jan 2024, 13:28

Official