TK
Tee K

1 reviews | Active since Aug 2019

02 Feb 2022, 11:19

CLOSED ACCOUNT STILL REFLECTS ON MY CREDIT RECORD

Please can someone urgently update that the credit I took on 16 June 2020 is fully paid and the account is closed. Just checked my credit report because I was declined a job opportunity due to not paying this account. Which is not true because all Wonga accounts are fully paid and closed.

PLEASE UPDATE YOUR RECORDS ASAP - YOU ARE MESSING WITH MY OPPORTUNITIES BY NOT UPDATING THINGS PROPERLY!!!

0
Replies (6)
Wonga
Wonga's reply02 Feb 2022, 14:40
Official
Hi Tee Kay, 

We humbly apologize for any inconvenience caused.

Please provide us with your full names and ID number and we will 

resolve your complaint as best as we can.

Thank you for your patience.

The Wonga Team.
Wonga
Wonga's reply03 Feb 2022, 11:31
Official
Hi  Tsholanang, 

We humbly apologize for any inconvenience caused.

We can confirm that our Collections Team will investigate why your details 

are not updated at the credit bureaus.

Please be advised that  Clear score is not a credit bureau and the information 

on clear score is not accurate.

Please email us a copy of your updated ITC profile,

The credit bureaus in South Africa are (Transunion, Experian, XDS, Compuscan 

and Vericred). As mentioned Clear Score is not a credit bureau.

Please email us a copy of your credit report to 

***. 

Thank you for your patience.

The Wonga Team.
TK
Tee K's update03 Feb 2022, 14:38
Reviewer Update
The opened accounts I listed on my initial post was from TransUnion. Please check the accounts that I opened on the dates stipulated are properly marked as closed with TransUnion.
Wonga
Wonga's reply03 Feb 2022, 15:05
Official
Hi Tsholanang, 

Thank you for your response.

Please email us a copy of your ITC report 

and we will investigate why your account has not been updated. 

Please email us on ***.

Kind Regards 

The Wonga Team.
TK
Tee K's update03 Feb 2022, 16:31
Reviewer Update
Your email address is not reflecting probably due to POPI policy of the site - reply privately
Wonga
Wonga's reply03 Feb 2022, 16:33
Official
Hi  Tsholanang,

We have emailed you a formal response via our email platform.

Kind Regards 

The Wonga Team.