pX
prince X
1 reviews | Active since Mar 2014
21 Sept 2020, 20:32
Close the ****ing account!!!
Settled an account that I had with Wonga in June 2020. Received a settlement letter from them acknowledging the fact. Upon checking my credit report in July and August, the account is still showing as open. I called Wonga on the 21st of August and subsequently sent an email. Only got a response on the 2nd of September, from Wonga, advising that the matter would be resolved in 14 working days. 14 Working days later, I am back to square one. No response, no resolution.
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Replies (5)0
Replies (5)
Wonga's replyOfficial
22 Sept 2020, 08:30Hi Prince,
We humbly apologize for any inconvenience caused.
We will investigate why your credit report has not been updated and can assure you it will be dealt with internally.
Please provide us with your Full Name, Surname, ID number, the email address registered on the Wonga account, please so that we can assist you with your query.
Thank you for your patience.
We humbly apologize for any inconvenience caused.
We will investigate why your credit report has not been updated and can assure you it will be dealt with internally.
Please provide us with your Full Name, Surname, ID number, the email address registered on the Wonga account, please so that we can assist you with your query.
Thank you for your patience.
Best regards,
Wonga's reply22 Sept 2020, 08:30
Official
Hi Prince,
We humbly apologize for any inconvenience caused.
We will investigate why your credit report has not been updated and can assure you it will be dealt with internally.
Please provide us with your Full Name, Surname, ID number, the email address registered on the Wonga account, please so that we can assist you with your query.
Thank you for your patience.
We humbly apologize for any inconvenience caused.
We will investigate why your credit report has not been updated and can assure you it will be dealt with internally.
Please provide us with your Full Name, Surname, ID number, the email address registered on the Wonga account, please so that we can assist you with your query.
Thank you for your patience.
Best regards,
pX
prince X's updateReviewer Update
22 Sept 2020, 08:39Prince Xaba. ***. ***
pX
prince X's update22 Sept 2020, 08:39
Reviewer Update
Prince Xaba. ***. ***
Wonga's replyOfficial
22 Sept 2020, 08:58Hi Prince,
We humbly apologize for the delay in having your credit report updated.
Kindly be informed I can confirm a request was sent to the respective credit bureau who will update your credit profile accordingly.
We do apologise for the inconvenience.
The Wonga Team.
We humbly apologize for the delay in having your credit report updated.
Kindly be informed I can confirm a request was sent to the respective credit bureau who will update your credit profile accordingly.
We do apologise for the inconvenience.
The Wonga Team.
Best regards,
Wonga's reply22 Sept 2020, 08:58
Official
Hi Prince,
We humbly apologize for the delay in having your credit report updated.
Kindly be informed I can confirm a request was sent to the respective credit bureau who will update your credit profile accordingly.
We do apologise for the inconvenience.
The Wonga Team.
We humbly apologize for the delay in having your credit report updated.
Kindly be informed I can confirm a request was sent to the respective credit bureau who will update your credit profile accordingly.
We do apologise for the inconvenience.
The Wonga Team.
Best regards,
pX
prince X's updateReviewer Update
22 Sept 2020, 11:06Gee, I'm beside myself with joy ????
Please clarify something for me...
I called this morning and I spoke to some consultant (can't remember his name). He advised that the query has been escalated, that it takes 14 to 30 days for the query to be resolved (which is contradictory to your email), and that it is still being worked on. The email that I received from you on Wed 2020/09/02 20:36 stated that the issue will be resolved in 14 working days. 14 working days was on Monday the 21st of September 2020, hence this Hellopeter complaint and the phone call this morning. Taking this into consideration...
When you look into your database, is the account reflecting as opened or closed?
Your response somehow implies that the fault lies with the credit bureau.
In other words, where should my concerns be directed at? with you or the credit bureau?
Please clarify something for me...
I called this morning and I spoke to some consultant (can't remember his name). He advised that the query has been escalated, that it takes 14 to 30 days for the query to be resolved (which is contradictory to your email), and that it is still being worked on. The email that I received from you on Wed 2020/09/02 20:36 stated that the issue will be resolved in 14 working days. 14 working days was on Monday the 21st of September 2020, hence this Hellopeter complaint and the phone call this morning. Taking this into consideration...
When you look into your database, is the account reflecting as opened or closed?
Your response somehow implies that the fault lies with the credit bureau.
In other words, where should my concerns be directed at? with you or the credit bureau?
pX
prince X's update22 Sept 2020, 11:06
Reviewer Update
Gee, I'm beside myself with joy ????
Please clarify something for me...
I called this morning and I spoke to some consultant (can't remember his name). He advised that the query has been escalated, that it takes 14 to 30 days for the query to be resolved (which is contradictory to your email), and that it is still being worked on. The email that I received from you on Wed 2020/09/02 20:36 stated that the issue will be resolved in 14 working days. 14 working days was on Monday the 21st of September 2020, hence this Hellopeter complaint and the phone call this morning. Taking this into consideration...
When you look into your database, is the account reflecting as opened or closed?
Your response somehow implies that the fault lies with the credit bureau.
In other words, where should my concerns be directed at? with you or the credit bureau?
Please clarify something for me...
I called this morning and I spoke to some consultant (can't remember his name). He advised that the query has been escalated, that it takes 14 to 30 days for the query to be resolved (which is contradictory to your email), and that it is still being worked on. The email that I received from you on Wed 2020/09/02 20:36 stated that the issue will be resolved in 14 working days. 14 working days was on Monday the 21st of September 2020, hence this Hellopeter complaint and the phone call this morning. Taking this into consideration...
When you look into your database, is the account reflecting as opened or closed?
Your response somehow implies that the fault lies with the credit bureau.
In other words, where should my concerns be directed at? with you or the credit bureau?
Wonga's replyOfficial
22 Sept 2020, 12:09Hi Prince ,
As discussed,
We humbly apologize for any inconvenience caused.
Please be advised a request was sent to our administration team to have your credit report updated on the 02nd September 2020. The estimated timescale is 1 - 21 days from the date of escalation.
Kindly be informed a request was sent to all the respective credit bureau's who will update your credit report to a paid in full, or closed status.
This is up to the credit bureau's decretion as to how they will be updating your credit report.
I hope you find the above in order
The Wonga Team.
As discussed,
We humbly apologize for any inconvenience caused.
Please be advised a request was sent to our administration team to have your credit report updated on the 02nd September 2020. The estimated timescale is 1 - 21 days from the date of escalation.
Kindly be informed a request was sent to all the respective credit bureau's who will update your credit report to a paid in full, or closed status.
This is up to the credit bureau's decretion as to how they will be updating your credit report.
I hope you find the above in order
The Wonga Team.
Best regards,
Wonga's reply22 Sept 2020, 12:09
Official
Hi Prince ,
As discussed,
We humbly apologize for any inconvenience caused.
Please be advised a request was sent to our administration team to have your credit report updated on the 02nd September 2020. The estimated timescale is 1 - 21 days from the date of escalation.
Kindly be informed a request was sent to all the respective credit bureau's who will update your credit report to a paid in full, or closed status.
This is up to the credit bureau's decretion as to how they will be updating your credit report.
I hope you find the above in order
The Wonga Team.
As discussed,
We humbly apologize for any inconvenience caused.
Please be advised a request was sent to our administration team to have your credit report updated on the 02nd September 2020. The estimated timescale is 1 - 21 days from the date of escalation.
Kindly be informed a request was sent to all the respective credit bureau's who will update your credit report to a paid in full, or closed status.
This is up to the credit bureau's decretion as to how they will be updating your credit report.
I hope you find the above in order
The Wonga Team.
Best regards,