Hellopeter
Share Your Experience
AS
Aya S

1 reviews | Active since Nov 2024

06 Nov 2024, 13:57

CLAIMING NO PAYMENT MADE!

TERRIBLE SERVICE!! CLAIMING PAYMENT WAS NOT MADE WHILE THEY DEDUCTED THEIR MONEY ON MY ACCOUNT. I DON'T KNOW HOW MANY TIMES I'VE SENT OUT EMAILS TO GET THEM TO RECTIFY THIS BUT NO ONE EVER RESPONDS. CAN'T EVEN SPEAK TO ANYONE ON THE PHONE ALSO.

0
Replies (3)
Wonga
Wonga's reply06 Nov 2024, 14:03
Official
 Hi Aya

 Thank-you for your feedback. 
 We are sorry that you are not happy with our service and sincerely apologize for any inconvenience caused. 
 
Please send us a private message confirming your SA ID number with your full name and surname so that we can review what happened on your account and revert with feedback.
                                                                                                                                   
  
 Thanks
 The Wonga Team 

Best regards,

AS
Aya S's update06 Nov 2024, 14:16
Reviewer Update
*** Ayabulela Sigcau.
I will not stop making noise about this until it is sorted because you guys are ruining my credit record. you can't deduct money but claim that I didn't pay you your money, the statement says I am in arrears. 
Wonga
Wonga's reply06 Nov 2024, 16:17
Official
Thank-you for confirming your personal details 

We have received and allocated your payment, and your open loan is up to date.

Your payment was due on 27th of October and we were only able to collect from your bank on the 1st of November.
Please ignore the automated collections messages as they were sent out after your instalment due date.

Thanks
The Wonga Team


Best regards,