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Pearl M

1 reviews | Active since Nov 2024

08 Nov 2024, 08:52

Claiming I still owe them after paying off my loan way before debit date

I paid off my loan early and it's still stating I have not paid them. Sent countless emails, called numerous times but never get help. Can someone from your team please assist? Thank you

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Replies (3)
Wonga
Wonga's reply08 Nov 2024, 10:00
Official
  Hi Pearl 

 Thank-you for your feedback. 
 We are sorry that you are not happy with our service and sincerely apologize for any inconvenience caused. 
 
Please send us a private message confirming your SA ID number so that we can review what happened on your account and revert with feedback.
                                                                                                                                   
  
 Thanks
 The Wonga Team 
Wonga
Wonga's reply08 Nov 2024, 11:22
Official

 Thanks for confirming your personal details. 

It may take up to 3 working days for a manual payment to allocate your payment to your account. 
Please send through proof of payment so we can investigate and assist with allocating your payment 
Your Proof of Payment must clearly display the following information:
 
- The name, and registration details of the bank or financial institution who processed your payment
- The Wonga bank account number into which the payment was made
- The reference used on the payment (this should be your ID number)
- Your full name
- The date the payment was made
- The total amount of the payment made


Please email it to *** - as soon as we receive this official proof of payment, we can allocate the payment to your account and resolve this issue.
 
Kind Regards,
The Wonga Team

Wonga
Wonga's reply08 Nov 2024, 12:37
Official
Hi Pearl 

Thank you for response 

We can confirm that your loan is settled, and you don't have an outstanding balance with Wonga.

We hope to be of service again

Kind regards,
The Wonga Team