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1 reviews | Active since Sept 2016

10 Oct 2018, 10:03

Change of email address

I am dissapointed at the service I am recieving with wonga . I have been trying to change my email adress and seems like everyone is failing to help me and I was told I cannot change it online . Is there a person who knows his/her Job able to assist please .

0
Replies (3)
Wonga
Wonga's reply10 Oct 2018, 10:09
Official

Hi Portia,

We're sorry to hear about your experience and that your email address was not updated as you requested.

This is certainly not the Wonga way.

Sonja from our Customer Resolutions team will contact you immediately so we can investigate this and resolve this issue for you.

Thank You

The Wonga Team

's update10 Oct 2018, 10:29
Reviewer Update
Wow Wow I never expected such a quick response from Wonga . My cry has turned into the smile . Thank you so much Lady I am greatful for all.your help❤
Wonga
Wonga's reply10 Oct 2018, 10:38
Official

Thanks Portia and your mom Florence for chatting to Sonja. We can confirm that the email address was indeed updated and thrilled that Sonja could update the password.

Kindly re-rate our service by updating the star rating. If you're unable to do so, we will be happy to send you a guide on how to do this.