Carried forward

Item: Wonga
Rating: 1
Author: Karabo N

I have identified that after settling my previous loans, instead of closing those accounts, the balances were incorrectly carried forward and added to my new loans. As a result, I have been overcharged and continued making payments that I do not owe. And the issue hasn't been resolved . I even sent the evidence.

Helpful (0)

Replies (3)

Wonga's replyOfficial

12 Sept 2025, 11:31

Hi Karabo

Thanks for your review
We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.

Your previous Wonga is settled in full and has no balance brought forward
We have emailed copies of your last 3 loans to your registered email address, for your clarity.

We hope this helps to resolve your query

Thanks
The Wonga Team

Best regards,

Wonga's reply12 Sept 2025, 11:31

Official

Best regards,

Karabo N's updateReviewer Update

12 Sept 2025, 13:47

Still awaiting the email

Karabo N's update12 Sept 2025, 13:47

Reviewer Update

Still awaiting the email

Wonga's replyOfficial

12 Sept 2025, 14:03

Hi Karabo

We have resent the email

Kindly check your mailbox.
Please allow a few minutes for server processing

Kind Regards
The Wonga Team

Best regards,

Wonga's reply12 Sept 2025, 14:03

Official

Hi Karabo

We have resent the email

Kindly check your mailbox.
Please allow a few minutes for server processing

Kind Regards
The Wonga Team

Best regards,

Carried forward

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