1 reviews | Active since Aug 2024
Cancellation of debit orders which may result in unauthorised amounts being debited
I have written to the Wonga Customer Care Team and have not had the courtesy of a resopnse.
I have taken out the following loans from Wonga. Paid them back in full on the agreed date 25th in full and final settlement. I've noticed that the debit order frequency is 25th of every month. This is not correct as the debt has been settled in full as per contract terms. I have noticed that as per my banking application that these debit orders are still active. These recurring debit orders for loans which were fully paid up in accordance with the contract terms is unfair and unauthorised and I am yet to hear back from the Wonga Team to confirm cancellation. Taking unauthorised money will be regarded as theft.
Details for the debit orders which need to be cancelled re: fully paid up have been submitted. The bank cannot dispute or cancel these orders as it has to come from the Wonga Team.
We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.
If your wonga loan is paid up, we will not deduct from your bank account again.
It may take time for the bank to clear your approved debi-check mandates on your banking App.
Thanks,
The Wonga Team
We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.
If your wonga loan is paid up, we will not deduct from your bank account again.
It may take time for the bank to clear your approved debi-check mandates on your banking App.
Thanks,
The Wonga Team
