KM
Karabo M
1 reviews | Active since Feb 2024
09 Feb 2024, 22:27
canceled application
I app**** for a loan yesterday when I was checking the status of the application to see if the documents have sent have been approved the application was canceled I had to apply again and I'm worried that it will delay the process as I need the funds for emergency I call their line but no agents answers the calls...no communication whether as to why the application was canceled
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Wonga's replyOfficial
12 Feb 2024, 16:31Hi Karabo,
We are sorry to learn that our customer care team failed to respond to your calls.
We confirm your loan application has been approved, once you have approved the debicheck mandate funds will reflect in your account within 24 – 48 hours.
Please note that your previous application was declined and not cancelled, the application was declined as the income on your uploaded documents did not match income on your profile.
Thanks,The Wonga Team.
We are sorry to learn that our customer care team failed to respond to your calls.
We confirm your loan application has been approved, once you have approved the debicheck mandate funds will reflect in your account within 24 – 48 hours.
Please note that your previous application was declined and not cancelled, the application was declined as the income on your uploaded documents did not match income on your profile.
Thanks,The Wonga Team.
Best regards,
Wonga's reply12 Feb 2024, 16:31
Official
Hi Karabo,
We are sorry to learn that our customer care team failed to respond to your calls.
We confirm your loan application has been approved, once you have approved the debicheck mandate funds will reflect in your account within 24 – 48 hours.
Please note that your previous application was declined and not cancelled, the application was declined as the income on your uploaded documents did not match income on your profile.
Thanks,The Wonga Team.
We are sorry to learn that our customer care team failed to respond to your calls.
We confirm your loan application has been approved, once you have approved the debicheck mandate funds will reflect in your account within 24 – 48 hours.
Please note that your previous application was declined and not cancelled, the application was declined as the income on your uploaded documents did not match income on your profile.
Thanks,The Wonga Team.
Best regards,