SB
Sim1 BR

1 reviews | Active since Oct 2016

01 Dec 2020, 18:34

Calling but I'm under review????

Good day Wonga, u have always been a good company with helping with loans. Unfortunately covid has impacted alot of people. I have informed your company months ago. I had no choice but to place myself under debt review. My counselor has been in contact with your company. Today ur company has been pestering me with calls. Please forward all calls to my counselor if u have any problems.

0
Replies (2)
Wonga
Wonga's reply02 Dec 2020, 09:07
Official
Hi  Sim1 BR,

We apologize for any inconvenience caused.

Wonga abides by the rules and regulations set out by the NCA and would not contact 

you directly if your account was flagged that you are under debt review.

We need to investigate if all your documents were attached to your 

account and why you are being contacted.

Please send us a private message with your ID number to access your account

and resolve your query?

Thank you for your patience.

The Wonga Team.


Wonga
Wonga's reply03 Dec 2020, 09:12
Official
Hi  Simone, 

We've reviewed your account and can confirm that your account has been flagged 

and you are under debt review.

Your documents has been attached to your account and due to Wonga abiding 

by the rules and regulations set out by the NCA all communication 

needs to be done directly with your debt councilor.

The calls you are receiving is automated and you may ignore 

all automated responses.

Thank you for your patience.

The Wonga Team.