1 reviews | Active since Aug 2021
********* Business
I am writing to lodge a formal complaint regarding an incorrect legal collection listing that remains on my credit profile despite my loan being settled in full and closed by Wonga.
I took out a Wonga loan on 21 December 2024 for R8,000. I subsequently settled the loan in full on 24 March 2025. Following settlement, Wonga provided me with a settlement letter confirming that the account had been paid in full and closed.
To my surprise, when I recently app**** for finance, my application was negatively impacted because Wonga had listed an amount of approximately R300 under legal collections on my credit profile. This is despite the fact that my loan account was settled and closed.
On 13 May 2025, I contacted Wonga and spoke to a consultant who advised that the matter would be escalated and that it would take approximately three business days for the incorrect listing to be removed. No feedback was provided.
When I had still not received any response, I sent a follow-up email on 22 May 2025. I received an automated response advising that someone would contact me within 24 to 48 hours. Again, no one contacted me.
Today, I contacted Wonga once more and was disappointed to discover that the incorrect legal collection listing remains on my credit profile.
I find this situation completely unacceptable. Wonga's failure to correct its records and update the credit bureaus has caused damage to my credit reputation and has negatively affected my ability to obtain finance. Furthermore, despite multiple attempts to resolve this matter, I have received no meaningful feedback or resolution.
I therefore request the following as a matter of urgency:
1. Immediate removal of the incorrect legal collection listing from all credit bureaus. 2. Written confirmation that the listing has been removed and that my account reflects as settled and closed. 3. A detailed explanation as to how this error occurred. 4. Direct contact from a manager within 24 hours to discuss this matter and provide a resolution.
Should this matter not be resolved urgently, I will have no option but to escalate my complaint to the relevant regulatory and consumer protection authorities, including the National Credit Regulator and the Credit Ombud.
I trust that Wonga will treat this matter with the urgency it deserves and look forward to receiving confirmation that this issue has been resolved without further delay.
Kind regards, Jayseelan
We sincerely apologise for the inconvenience caused and for the negative impact this has had on your credit profile.
We are committed to doing everything possible to resolve this within the timeframe you have provided. We have manually updated your credit profile and this will take two weeks to update.
Regarding your concerns, we take accountability for our part in this matter. However, we also rely on third parties to update credit profile information accurately and timeously. We will explain this further during our call and address any other questions you may have.
Please let us know what time would be convenient for us to call you tomorrow or Wednesday.
Kind regards,
Wonga Team
We sincerely apologise for the inconvenience caused and for the negative impact this has had on your credit profile.
We are committed to doing everything possible to resolve this within the timeframe you have provided. We have manually updated your credit profile and this will take two weeks to update.
Regarding your concerns, we take accountability for our part in this matter. However, we also rely on third parties to update credit profile information accurately and timeously. We will explain this further during our call and address any other questions you may have.
Please let us know what time would be convenient for us to call you tomorrow or Wednesday.
Kind regards,
Wonga Team
My concern is that the loan was handed over for collections despite it been settle in full and Wonga provided me with a settlement in full letter so I am not sure how third parties are involved for the negligence on the part of your admin department which has impacted me personal now on finance.
You are welcome to contact me on my cell at 9am tomorrow.
My concern is that the loan was handed over for collections despite it been settle in full and Wonga provided me with a settlement in full letter so I am not sure how third parties are involved for the negligence on the part of your admin department which has impacted me personal now on finance.
You are welcome to contact me on my cell at 9am tomorrow.
Thank you for your response.
We will contact you tomorrow to discuss the matter further.
Kind regards,
Wonga Team
Thank you for your response.
We will contact you tomorrow to discuss the matter further.
Kind regards,
Wonga Team
Firstly, I would like to sincerely apologise for not making the call as agreed. I understand that this is frustrating, especially given the concerns you have raised and the impact this matter has had on you.
Unfortunately, I experienced technical issues that prevented me from completing the call. Please accept my apologies for the inconvenience and disappointment this may have caused.
Your matter remains important to us, and we are committed to resolving it. I would like to request that we reschedule our call for tomorrow at ten-am ? I expect the technical issues to be fully resolved by then.
Thank you for your patience and understanding. We truly value you as a customer and appreciate the opportunity to make this right.
Kind regards,
Wonga Team
Firstly, I would like to sincerely apologise for not making the call as agreed. I understand that this is frustrating, especially given the concerns you have raised and the impact this matter has had on you.
Unfortunately, I experienced technical issues that prevented me from completing the call. Please accept my apologies for the inconvenience and disappointment this may have caused.
Your matter remains important to us, and we are committed to resolving it. I would like to request that we reschedule our call for tomorrow at ten-am ? I expect the technical issues to be fully resolved by then.
Thank you for your patience and understanding. We truly value you as a customer and appreciate the opportunity to make this right.
Kind regards,
Wonga Team
Tomorrow at 10am is good. I expect a clear understanding on how this issues was raised given that this loan was paid in full and settled and what is going to happen going forward given the impact your'll have caused me.
Thanks You.
Tomorrow at 10am is good. I expect a clear understanding on how this issues was raised given that this loan was paid in full and settled and what is going to happen going forward given the impact your'll have caused me.
Thanks You.
Thank you for your response and for agreeing to speak with us tomorrow at ten-am.
We are actively working on improving our processes and customer interaction tools to provide a better experience for our customers. Your feedback has been valuable, and I have learned a great deal from our interactions so far.
I look forward to speaking with you tomorrow, addressing your concerns, and providing clarity on how this occurred and the steps we are taking going forward.
Kind regards,
Wonga Team
Thank you for your response and for agreeing to speak with us tomorrow at ten-am.
We are actively working on improving our processes and customer interaction tools to provide a better experience for our customers. Your feedback has been valuable, and I have learned a great deal from our interactions so far.
I look forward to speaking with you tomorrow, addressing your concerns, and providing clarity on how this occurred and the steps we are taking going forward.
Kind regards,
Wonga Team