Bureau still showing a balance

Item: Wonga
Rating: 1
Author: Sisipho S

Hi there,

Thank you for the bureau update. However my account still has a balance of 1690 whereas the account should be zero. I had a 25% settlement discount and paid the 5071.5 I have received the settlement better from VVM and I was notified by Wonga that they will update my bureaus. However the balance is 1690 and not zero on the bureau.

Can you kindly assist.

Helpful (0)

Replies (2)

Wonga's replyOfficial

15 Feb 2021, 13:40

Hi Sisipho,

We're so sorry for any inconvenience caused.

Please email us a copy of your credit report to ***

and we will escalate your account to all credit bureaus to

have your ITC profile updated as soon as possible.

Thank you for your patience.

The Wonga Team.

Wonga's reply15 Feb 2021, 13:40

Official

Sisipho S's updateReviewer Update

15 Feb 2021, 13:43

Hi Wonga, the email address is not visible but will send the credit report on your customercare email address

Sisipho S's update15 Feb 2021, 13:43

Reviewer Update

Hi Wonga, the email address is not visible but will send the credit report on your customercare email address