1 reviews | Active since Jan 2020
Bogus fees, out of control collections attorneys, 0 help
In May 2020 I made a payment arrangement with Blake Attorneys on behalf of Wonga to repay a loan. I followed all steps and completed repayment in Dec 2020. I was explicitly told there would be no fees with the payment arrangement in place. I now owe them no money, having paid the original amount as agreed.
Midway through the process, they seemed to change to HTN attorneys. These people continually harass me for far higher amounts that bear no relevance to anything. They do not communicate, merely demand arbitrary amounts that do not correlate with any record.
I have tried settling the matter with Wonga directly- to find that they have, indeed, charged me fees they now claim are 'due'.
All attempts to get them to address the fees or correct the accounts seem to lead to circular memos in which the claimed amount 'due' changes radically. The will not explain why fees were charged when I have clear proof of the statement 'there will be no fees charged with a payment agreement in place'
The last, truly idiotic answer I received, that drove me here, was 'Contact X Y to put a payment arrangement in place... on an amount that hass been fully paid off since December 2020.
We're so sorry for any inconvenience caused.
We have escalated your account to our Collections Manager
to investigate all amounts that was paid and balances that was
due at that time. We have reviewed your account and can confirm that
a detailed statement was emailed to you confirming all credits and debits
made on your Wonga loan.
We will be in contact with and and will email you a formal response with our findings.
Thank you for your patience.
The Wonga Team.
We're so sorry for any inconvenience caused.
We have escalated your account to our Collections Manager
to investigate all amounts that was paid and balances that was
due at that time. We have reviewed your account and can confirm that
a detailed statement was emailed to you confirming all credits and debits
made on your Wonga loan.
We will be in contact with and and will email you a formal response with our findings.
Thank you for your patience.
The Wonga Team.
I know I have a statement- that's how I caught you adding the fees to my account that I literally have proof of you saying would not be added.
So coming up here and pretending that's a resolution to ANYTHING is ridiculous.
Was again contacted today by HTN, again demanding completely different amounts to your statement.
STILL waiting to hear from you why you have charged me the fees that were not going to be charged.
This is not remotely a resolution, this is merely proving my original complaint.
I know I have a statement- that's how I caught you adding the fees to my account that I literally have proof of you saying would not be added.
So coming up here and pretending that's a resolution to ANYTHING is ridiculous.
Was again contacted today by HTN, again demanding completely different amounts to your statement.
STILL waiting to hear from you why you have charged me the fees that were not going to be charged.
This is not remotely a resolution, this is merely proving my original complaint.
We can confirm that your loan has been closed.
Our finance team has emailed you a paid up letter and
an update request has been sent to all credit bureaus to
have your ITC profile updated.
Once again we're so sorry for any inconvenience caused.
Kind Regards
The Wonga Team.
We can confirm that your loan has been closed.
Our finance team has emailed you a paid up letter and
an update request has been sent to all credit bureaus to
have your ITC profile updated.
Once again we're so sorry for any inconvenience caused.
Kind Regards
The Wonga Team.