Billing Dispute - Still awaiting feedback and its been a month

I have received an SMS from your establishment advising that you have escalated my account to attorneys. What account? I have been in constant contact with your consultants via e-mails and calls and every time I am advised that your financial department is busy and I will be called back. I am still waiting for the call back which was about a month ago. I then sent a follow up e-mail which I just received an automated response asking for my details which I clearly supp**** in the e-mail. I am still awaiting response for the below e-mail. The customer service level at Wonga is actually so poor and once this matter is resolved be sure to know that I will never use your services ever again, friends and family as this very appalling service.

From: S****** P**** Sent: Saturday, 12 May 2018 2:17 PM To: 'ZA Customer Care' Cc: ********** Subject: Loan cancellation - billed incorrectly Importance: High

Good day,

I am actually appalled at the level of assistance I have received from Wonga and would like to escalate this matter. As per my profile it incorrectly states that I owe Wonga an amount of R 584.93 and the agent I spoke to advised she would call me back to have this amount removed because I had cancelled my loan within then the specified cooling off period and penalties should not apply.

I app**** for a loan amount of R3200 on the 22nd April 2018 and on the 24th April 2018 I e-mailed to cancel the application. I was then advised via e-mail by one of your consultants to pay the loan amount and send the proof of payment and which I then did on the 25th April 2018. I was then advised that amount outstanding should be R50 which I have also recently paid.

Please see attachment of the original cancellation request and the Proof of payments for the cancelled loan.

I was then debited an amount of R 3 784.93 on the 26TH April 2018, which I then reversed because I had already returned the amount loaned.

My profile is still showing that I still have an outstanding balance which is incorrect and I still have not received any feedback as promised. Can this matter be resolved ASAP.

Please see my details below.

(I have not copied and pasted my deals here because this information will be shared publicly.)