TP
Tevin P

1 reviews | Active since Nov 2019

10 Aug 2020, 13:30

BEWARE!!! ******* AND **********!!!

I had a 6 month loan with Wonga and my last installment was supposed to be at the end of June however my account is still being debited and this morning I received an email saying that my account is being handed over to attorneys as my account is in arrears as I've never made a single payment to them but my account has been debited for 8 months! Upon reviewing my data ,I noticed there is no payment history of how I paid my account up to date and shows that I have a early settlement on my wonga account.This so incorrect as I have completed all my installments over the agreed time period of 6months!!I have also checked the website mycreditcheck.co.za and it shows that my wonga account is still open and I owe a balance of over R4000.When I paid my last installment I have requested that wonga update all credit bureau's. Im very disappointed and shocked as this is affecting my credit score badly.Wonga is really pathetic they're are ******* and ********** I am disgusted in the way they are handling my credit data and I need my data to be updated with all credit bureau's with my most recent information!if this is not going to be sorted out I will go to the ombudsman!

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Replies (1)
Wonga
Wonga's reply11 Aug 2020, 14:35
Official
 Hi Tiffany,

We apologize for any inconvenience caused.

Once you settle your loan with Wonga the system automatically 

sends the update to all credit bureaus to have your ITC profile updated.

We require you to please email us a copy of your credit report 

and we will investigate why your account has not been updated.

Please email us a copy of your credit report to ***

and we will investigate what transpired on your account.

Thank you for your patience.

The Wonga Team.