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EK
Emily K

1 reviews | Active since Aug 2024

23 Oct 2025, 14:30

Bad/No service

I called and called and got no assistance. An hour being placed on hold, here we just waiting for an agent. The level of unprofessionalism here is honestly causing an inconvenience. Even though you send an email they will not respond.

0
Replies (3)
Wonga
Wonga's reply23 Oct 2025, 14:51
Official
Hi Emily,

Thank-you for your review. 

We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused by the long hold.

Please note that we could not find any emails on your account, kindly provide us with details regarding your enquiry so we may assist you further.

Thanks,The Wonga Team

EK
Emily K's update24 Oct 2025, 11:01
Reviewer Update
I have sent an email with all the information. This is honestly unacceptable. 4 debit orders are scheduled for today but I only accepted 1.

Whose is going to fix my credit score once they dont do through. The company will not involve themselves in this.

Please ensure that this never happens again. I was still not assisted. After one email reply, I get ignored again. This is an urgent matter.

Thank you

Ms C Bothma
Wonga
Wonga's reply24 Oct 2025, 11:24
Official
Hi Emily,

Thank-you for your feedback. 

 Please note that debit order mandates you’ve previously approved may continue to appear as active on your banking app.

 These will remain visible until your bank removes them. 

According to our records, Wonga will only collect a single payment towards your currently open loan.
Thanks,The Wonga Team