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SZ
Simphiwe Z

1 reviews | Active since Jul 2014

27 Feb 2025, 21:23

Bad system and worst service

I am not happy with wonga I have made payments for their account 2 times in one month and account is settled yet they busy increasing the money when the account was settled yesterday. If the systems are this bad why not even invest in a proper customer care or crm now instead of closing the account they act like they were not paid . Close your account it’s settled you can contact me for pop if you don’t have them

0
Replies (3)
Wonga
Wonga's reply28 Feb 2025, 10:20
Official
Hi Simphiwe 

Thank-you for your feedback. 

We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.

Please note that it may take up to 48 working hours for a manual payment to allocate to your account.

Your manual payment has been allocated, and we can confirm that wonga loan is paid in full. Your paid-up letter will be available online under loan documents,

Thanks,The Wonga Team

Best regards,

SZ
Simphiwe Z's update28 Feb 2025, 17:53
Reviewer Update
Ok thanks I want a loan of 15000 to be paid in 6 months 
Wonga
Wonga's reply03 Mar 2025, 10:05
Official
Hi Simphiwe,

You may now complete a new application online.
As a responsible lender, we must make sure that every single application we receive is individually assessed by our systems and, as such, we can't guarantee approval. Whilst we look at your repayment history with us, the system also looks at a wide range of industry data and decides based on a combination of thousands of factors.


Thanks,The Wonga Team

Best regards,