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Emmy M

1 reviews | Active since Dec 2020

05 Aug 2021, 13:12

Bad services

I had an account that was handed over okay, so I settled it now it's a hassle get a paid up letter, I was told to call vvm by shapiro shaik and refer back wonga I have made payment on the 26th of June, untill this date I haven't received any letter.

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Replies (3)
Wonga
Wonga's reply05 Aug 2021, 16:08
Official
Hi Emmy,

We humbly apologize for any inconvenience caused.

We have reviewed what transpired on your account and can confirm it has been sold and ceded to Norman Bissett and Associates and is no longer being managed by Wonga.

Please liaise directly with them on *** and they will action your request accordingly.

Thank you for your patience.

The Wonga Team.

Best regards,

EM
Emmy M's update05 Aug 2021, 16:18
Reviewer Update
I did contact them today i spoke to criselda she told me, that Wonga need to send settlement letter and update my bureau profile, I m so confused right now because bisset is telling me that you guys need to assist me
Wonga
Wonga's reply06 Aug 2021, 13:42
Official
Hi Emmy, 

We apologize for any inconvenience caused. 

Unfortunately we no longer manage your account and are not able to draft a settlement letter as your account has been sold to Norman Bisset and Associates. 

We have arranged for a consultant from Norman & Bisset to contact you as soon as possible and assist you with a settlement. 

They will be in touch to ensure that your query is resolved.

Please feel free to contact them between 07:30 to 20:00 on ***. 

Thank you for your patience. 

The Wonga team

Best regards,