GG
Gerald G
1 reviews | Active since Mar 2020
11 Nov 2020, 14:49
BAD SERVICE WONGA FINANCE SA
Tried multiple time to change my debit order call line takes forever to get answered and as a result my account has been handed over Wonga has failed to assist in any way Disappointed
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Replies (1)0
Replies (1)
Wonga's replyOfficial
12 Nov 2020, 09:42Hi Gerald,
We're so sorry for any inconvenience caused.
Our contact center is experiencing very high volumes.
Unfortunately, no changes can be made on a live and active loan.
The system will not allow you to amend to change anything due
to the strict security measures we have in place.
Should you account be over due, our debt collections agency sets
up a repayment plan that is affordable.
Please send us a private message with your ID number and we will
arrange a call back from a senior agent to explain the repayment
arrangement process.
Thank you for your patience.
The Wonga Team.
We're so sorry for any inconvenience caused.
Our contact center is experiencing very high volumes.
Unfortunately, no changes can be made on a live and active loan.
The system will not allow you to amend to change anything due
to the strict security measures we have in place.
Should you account be over due, our debt collections agency sets
up a repayment plan that is affordable.
Please send us a private message with your ID number and we will
arrange a call back from a senior agent to explain the repayment
arrangement process.
Thank you for your patience.
The Wonga Team.
Wonga's reply12 Nov 2020, 09:42
Official
Hi Gerald,
We're so sorry for any inconvenience caused.
Our contact center is experiencing very high volumes.
Unfortunately, no changes can be made on a live and active loan.
The system will not allow you to amend to change anything due
to the strict security measures we have in place.
Should you account be over due, our debt collections agency sets
up a repayment plan that is affordable.
Please send us a private message with your ID number and we will
arrange a call back from a senior agent to explain the repayment
arrangement process.
Thank you for your patience.
The Wonga Team.
We're so sorry for any inconvenience caused.
Our contact center is experiencing very high volumes.
Unfortunately, no changes can be made on a live and active loan.
The system will not allow you to amend to change anything due
to the strict security measures we have in place.
Should you account be over due, our debt collections agency sets
up a repayment plan that is affordable.
Please send us a private message with your ID number and we will
arrange a call back from a senior agent to explain the repayment
arrangement process.
Thank you for your patience.
The Wonga Team.