MR
Makoma R
1 reviews | Active since Oct 2020
29 Nov 2020, 12:13
Bad service, promise not kept
I have been struggling to get Wonga to clear my account on bereau. The account in question was paid through their attorneys Anthony and Richards in March to this year. I have sent several emails to no avail. They are not responding nor attending to my query. Never take credit from this company. I need the ombudsman and NCRs intervention. I have sent credit reports and they promised to that account will be cleared still nothing has been done.
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Replies (2)0
Replies (2)
Wonga's replyOfficial
30 Nov 2020, 09:45Hi Makoma,
We're so sorry for any inconvenience caused.
We have investigated what transpired on your account and can confirm that your
previous Hello Peter complaint was lodged on the 17th of October.
Your credit report that was emailed was attached to your account and an update
request was sent to all credit bureaus to have your ITC profile updated.
It is unknown if the credit bureaus have any backlogs but we can assure you
that your query was escalated and resolved as an update request was sent.
Please confirm directly with the credit bureaus as to why your details
has not been amended.
Kind Regards
The Wonga Team.
We're so sorry for any inconvenience caused.
We have investigated what transpired on your account and can confirm that your
previous Hello Peter complaint was lodged on the 17th of October.
Your credit report that was emailed was attached to your account and an update
request was sent to all credit bureaus to have your ITC profile updated.
It is unknown if the credit bureaus have any backlogs but we can assure you
that your query was escalated and resolved as an update request was sent.
Please confirm directly with the credit bureaus as to why your details
has not been amended.
Kind Regards
The Wonga Team.
Wonga's reply30 Nov 2020, 09:45
Official
Hi Makoma,
We're so sorry for any inconvenience caused.
We have investigated what transpired on your account and can confirm that your
previous Hello Peter complaint was lodged on the 17th of October.
Your credit report that was emailed was attached to your account and an update
request was sent to all credit bureaus to have your ITC profile updated.
It is unknown if the credit bureaus have any backlogs but we can assure you
that your query was escalated and resolved as an update request was sent.
Please confirm directly with the credit bureaus as to why your details
has not been amended.
Kind Regards
The Wonga Team.
We're so sorry for any inconvenience caused.
We have investigated what transpired on your account and can confirm that your
previous Hello Peter complaint was lodged on the 17th of October.
Your credit report that was emailed was attached to your account and an update
request was sent to all credit bureaus to have your ITC profile updated.
It is unknown if the credit bureaus have any backlogs but we can assure you
that your query was escalated and resolved as an update request was sent.
Please confirm directly with the credit bureaus as to why your details
has not been amended.
Kind Regards
The Wonga Team.
MR
Makoma R's updateReviewer Update
30 Nov 2020, 22:52*** this the account number I refer to., It's still on bereau with a balance. The account indicates 27 months in arrears this is incorrect.You have not helped. Seek feedback
MR
Makoma R's update30 Nov 2020, 22:52
Reviewer Update
*** this the account number I refer to., It's still on bereau with a balance. The account indicates 27 months in arrears this is incorrect.You have not helped. Seek feedback