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tM
thomas M

1 reviews | Active since May 2016

21 Apr 2022, 12:13

Bad service, no reply and no money

I app**** for a loan on the 13th of April and I haven't received the funds. My pay day came on the 20th but I was debited

I sent an email, no reply and I've wasted so much airtime with no answer.

I want the debit order reversed and the airtime I've wasted calling with no answer. It's as if I was ****med

I want my money back

0
Replies (10)
Wonga
Wonga's reply21 Apr 2022, 13:53
Official
Hi Thomas,

We sincerely apologize for the inconvenience caused.

We can confirm that our technical team is working around the clock to investigate 

why the loans were not disbursed and funded.

Once the initial loan amount clears in your bank account and is available to you,

please email us a copy of your bank statement and we will immediately escalate your account to our finance team

to have the issue resolved and to process a refund.

Please email us on ***.

Thank you for your patiencve.

The Wonga Team.
tM
thomas M's update21 Apr 2022, 14:18
Reviewer Update
The email provided has been removed on your reply. Please send me an email on my registered email with wonga and I will reply with the statement.
Wonga
Wonga's reply21 Apr 2022, 15:06
Official
Hi Thomas,

Thank you for your response.

Our customer care team will get back to you with an email shortly.

Thank you for your patience.

The Wonga Team. 
tM
thomas M's update21 Apr 2022, 15:34
Reviewer Update
I have been ****med by Wonga, I app**** for the loan on the 13th and only credited my account today afternoon debit order debited on my pay day on the 20th. I want my money back the difference between the loan and repayment amount of R100. 05
Wonga
Wonga's reply21 Apr 2022, 15:40
Official
Hi Thomas,

Thank you for your response.

Our customer care team has sent you an email requesting your bank statement.

Thank you for your patience.

The Wonga Team. 
Wonga
Wonga's reply21 Apr 2022, 16:18
Official
Hi Thomas,

As soon as we have received your bank statement we will escalate 

your query to our head office.

Kindly note that we will provide you with feedback within 24-48 working hours.

Thank you for your patience.

The Wonga Team. 
tM
thomas M's update25 Apr 2022, 04:51
Reviewer Update
My case has still not been resolved but today I had another debit of R50. 34.

I want my money back please
Wonga
Wonga's reply25 Apr 2022, 07:49
Official
Hi Thomas,

We are still awaiting your bank statement in order to escalate your query

to head office and once they've concluded the investigate they will be able to provide

you with a refund.

Kindly email your bank statement to customercare @ wonga.co.za.

Thank you for your patience.

The Wonga Team.
tM
thomas M's update25 Apr 2022, 09:09
Reviewer Update
Statement has been sent on the previous case that was sent to me

ref:_00D1ttGhe._5003WHZLNl:ref


Wonga
Wonga's reply25 Apr 2022, 09:47
Official
Hi Thomas, 

Thank you for your response.

We have received your bank statement and  we have sent it to 

head office. Kindly allow 24 working hours for an outcome of the investigation.

We will further liaise with you via our email platform. 

Thank you for your response.

The Wonga Team.