VM
Vanessa M
1 reviews | Active since May 2018
24 Jun 2019, 10:27
Bad Service, mistake never to be repeated.
Wonga refuse to give me a Paid up Letter even though their confirming that the account is settled. The are sending me frm pillar to post as I want to clear my mame
Helpful (0)
Replies (2)0
Replies (2)
Wonga's replyOfficial
24 Jun 2019, 13:48Hi Vanessa,
We're sorry to hear about your experience.
Victoria from our Customer Resolutions team will contact you immediately so we can investigate your complaint and resolve this for you.
Thank You
The Wonga Team
We're sorry to hear about your experience.
Victoria from our Customer Resolutions team will contact you immediately so we can investigate your complaint and resolve this for you.
Thank You
The Wonga Team
Wonga's reply24 Jun 2019, 13:48
Official
Hi Vanessa,
We're sorry to hear about your experience.
Victoria from our Customer Resolutions team will contact you immediately so we can investigate your complaint and resolve this for you.
Thank You
The Wonga Team
We're sorry to hear about your experience.
Victoria from our Customer Resolutions team will contact you immediately so we can investigate your complaint and resolve this for you.
Thank You
The Wonga Team
Wonga's replyOfficial
24 Jun 2019, 15:01Thanks for chatting to Victoria.
We're happy that she could explain the reason why we're unable to send you a paid up letter.
We have escalated your account to our external Collections team for further investigation and will revert back to you, once we have an update.
We're happy that she could explain the reason why we're unable to send you a paid up letter.
We have escalated your account to our external Collections team for further investigation and will revert back to you, once we have an update.
Wonga's reply24 Jun 2019, 15:01
Official
Thanks for chatting to Victoria.
We're happy that she could explain the reason why we're unable to send you a paid up letter.
We have escalated your account to our external Collections team for further investigation and will revert back to you, once we have an update.
We're happy that she could explain the reason why we're unable to send you a paid up letter.
We have escalated your account to our external Collections team for further investigation and will revert back to you, once we have an update.