Bad Service, *********** staff and inefficient repayment system.

I called to make arrangement for my loan to be repaid on Thursday 9 November since the initial chosen date the my salary had not been deposited so the payment did not go through. The payment is suppose to have gone through 14/11/2017, that did not happen (there was money in my account). I called same day to ask what is going on and the consultant insured me the payment will be deducted and i was getting smses and emails that i am in arrears. Sent an email to the collections department to have the payment deducted, the response was that my account was handed over to debt collectors. What happened to understanding the individual problem before replying? Sent an email again, same response that my account has been handed over to debt collectors. There was money in my account, more than enough to cover the loan.

I called again(16/11/2017) to have the debit order set up all over again, the Indian guy who was supposed to have assisted me told me he has to find out what happened with the other debit order before he sets up another one so he will call me back. i am still waiting today. There is also a whatsapp line i was sent through an sms to communicate my query ( ********** 850). You can see the person is online but they respond only when they feel like it. Today i received an email with ABSA banking details where i was supposed to pay the loan back to from "Blake debt Recovery Division" . I have made the payment. my concern with that is why are those banking details not on the website? why do i have to go through all those unnecessary calls and emails which amounted to nothing by the way just to PAY YOU BACK. Now i ended up paying more than i was supposed to pay for because of this.

What is so hard about setting up a debit or give me alternative payment method before handing me over to debt collectors unnecessarily when i made the efforts to make sure the loan was repaid? So now i am supposed to have a negative credit record because of your incompetence. This was suppose to be a convenient service but it has turned into a nightmare. I am never using this disorganized service again, i will rather go to the banks. NEVER AGAIN!