aJ
andre J
1 reviews | Active since Dec 2013
26 Oct 2022, 07:19
BAD SERVICE in refund payment
I havd been struggling to get a refund paid by your company since the beginning of October 2022.
You have a credit on your records and fail to refund this to my bank account.
HTN attorneys is dealing with this matter as this was a Debt Review account. They already provided my proof of banking yet you still dont pay what is due to me.
I need urgent intervention on my account and payment of what is due to me.
Regards Mr A Jacobs
Helpful (0)
Replies (7)0
Replies (7)
Wonga's replyOfficial
26 Oct 2022, 14:39Hi Andre,
We sincerely apologize for the inconvenience caused.
We can confirm that your account is currently under investigation,
once we have concluded the investigation we will contact you via our email platform.
In the meantime, please forward your bank statement to collections @ wonga.co.za
Thank you for your patience.
The Wonga Team.
We sincerely apologize for the inconvenience caused.
We can confirm that your account is currently under investigation,
once we have concluded the investigation we will contact you via our email platform.
In the meantime, please forward your bank statement to collections @ wonga.co.za
Thank you for your patience.
The Wonga Team.
Wonga's reply26 Oct 2022, 14:39
Official
Hi Andre,
We sincerely apologize for the inconvenience caused.
We can confirm that your account is currently under investigation,
once we have concluded the investigation we will contact you via our email platform.
In the meantime, please forward your bank statement to collections @ wonga.co.za
Thank you for your patience.
The Wonga Team.
We sincerely apologize for the inconvenience caused.
We can confirm that your account is currently under investigation,
once we have concluded the investigation we will contact you via our email platform.
In the meantime, please forward your bank statement to collections @ wonga.co.za
Thank you for your patience.
The Wonga Team.
aJ
andre J's updateReviewer Update
27 Oct 2022, 06:46Still no reply, typical Wonga behaviour.
aJ
andre J's update27 Oct 2022, 06:46
Reviewer Update
Still no reply, typical Wonga behaviour.
aJ
andre J's updateReviewer Update
27 Oct 2022, 09:37YOUR COMPANY DONT HAVE AN IDEA WHAT IS CUSTOMER SERVICE ALL ABOUT. YOU DONT PICK UP YOUR PHONES, YOU DONT CALL BACK, YOU DONT REFUND WHAT YOU OWE, YOU DONT REPOLY TO EMAILS. IS THERE ANYTING YOU CAN DO RIGHT AT WONGA, THIS IS ABSOLUTELY THE MOST PATHETICAL COMPANY TO DEAL WITH. I WOULD NEVER EVER RECOMMEND THIS COMPANY TO DO BUSINESS WITH, NEVER. THEY DEAL WITH YOU AS IF YOU ARE NOTHING AND THEY DONT EVEN RESPECT THE HELLO PETER PLATFORM.
I NEED SOMEONE FROM YOUR COMPANY TO CALL ME OR EMAIL ME OF MY STATUS ON MY REFUND.
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I NEED SOMEONE FROM YOUR COMPANY TO CALL ME OR EMAIL ME OF MY STATUS ON MY REFUND.
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***
aJ
andre J's update27 Oct 2022, 09:37
Reviewer Update
YOUR COMPANY DONT HAVE AN IDEA WHAT IS CUSTOMER SERVICE ALL ABOUT. YOU DONT PICK UP YOUR PHONES, YOU DONT CALL BACK, YOU DONT REFUND WHAT YOU OWE, YOU DONT REPOLY TO EMAILS. IS THERE ANYTING YOU CAN DO RIGHT AT WONGA, THIS IS ABSOLUTELY THE MOST PATHETICAL COMPANY TO DEAL WITH. I WOULD NEVER EVER RECOMMEND THIS COMPANY TO DO BUSINESS WITH, NEVER. THEY DEAL WITH YOU AS IF YOU ARE NOTHING AND THEY DONT EVEN RESPECT THE HELLO PETER PLATFORM.
I NEED SOMEONE FROM YOUR COMPANY TO CALL ME OR EMAIL ME OF MY STATUS ON MY REFUND.
***
***
I NEED SOMEONE FROM YOUR COMPANY TO CALL ME OR EMAIL ME OF MY STATUS ON MY REFUND.
***
***
Wonga's replyOfficial
01 Nov 2022, 11:09Hi Andre,
We sincerely apologize for the inconvenience caused.
As per our telephonic conversation,
we can confirm that your account has been escalated to our finance team,
we have received your bank statement and we'll process the refund using your new banking details.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for the inconvenience caused.
As per our telephonic conversation,
we can confirm that your account has been escalated to our finance team,
we have received your bank statement and we'll process the refund using your new banking details.
Thank you for your patience.
The Wonga Team.
Wonga's reply01 Nov 2022, 11:09
Official
Hi Andre,
We sincerely apologize for the inconvenience caused.
As per our telephonic conversation,
we can confirm that your account has been escalated to our finance team,
we have received your bank statement and we'll process the refund using your new banking details.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for the inconvenience caused.
As per our telephonic conversation,
we can confirm that your account has been escalated to our finance team,
we have received your bank statement and we'll process the refund using your new banking details.
Thank you for your patience.
The Wonga Team.
aJ
andre J's updateReviewer Update
03 Nov 2022, 09:35Good day Wonga
2 days has gone and my account is still not refunded.
Tugieda from your department called me on 1 Nov 2022 and promised me that a refund will be paid in 24 - 48 hrs.
This is now pass the 48 hrs.
Is this another empty promise, I spoke about this in all my previous Hello Peter post, how serious are you at Wonga to resolve my refund or are you using all the delaying tactics you can find.
I need this resolved before the end of today and I need to know when on earth will you pay my refund.
This is beyond ridiculous service.
I would have thought you would try to resolve my refund.
Together with paying my refund, I demand a full updated statement reflecting the payment of my refund as well a PAID UP LETTER confirming that I am done with WONGA.
I would never ever recommend this company to deal with.
Andre Jacobs
***
2 days has gone and my account is still not refunded.
Tugieda from your department called me on 1 Nov 2022 and promised me that a refund will be paid in 24 - 48 hrs.
This is now pass the 48 hrs.
Is this another empty promise, I spoke about this in all my previous Hello Peter post, how serious are you at Wonga to resolve my refund or are you using all the delaying tactics you can find.
I need this resolved before the end of today and I need to know when on earth will you pay my refund.
This is beyond ridiculous service.
I would have thought you would try to resolve my refund.
Together with paying my refund, I demand a full updated statement reflecting the payment of my refund as well a PAID UP LETTER confirming that I am done with WONGA.
I would never ever recommend this company to deal with.
Andre Jacobs
***
aJ
andre J's update03 Nov 2022, 09:35
Reviewer Update
Good day Wonga
2 days has gone and my account is still not refunded.
Tugieda from your department called me on 1 Nov 2022 and promised me that a refund will be paid in 24 - 48 hrs.
This is now pass the 48 hrs.
Is this another empty promise, I spoke about this in all my previous Hello Peter post, how serious are you at Wonga to resolve my refund or are you using all the delaying tactics you can find.
I need this resolved before the end of today and I need to know when on earth will you pay my refund.
This is beyond ridiculous service.
I would have thought you would try to resolve my refund.
Together with paying my refund, I demand a full updated statement reflecting the payment of my refund as well a PAID UP LETTER confirming that I am done with WONGA.
I would never ever recommend this company to deal with.
Andre Jacobs
***
2 days has gone and my account is still not refunded.
Tugieda from your department called me on 1 Nov 2022 and promised me that a refund will be paid in 24 - 48 hrs.
This is now pass the 48 hrs.
Is this another empty promise, I spoke about this in all my previous Hello Peter post, how serious are you at Wonga to resolve my refund or are you using all the delaying tactics you can find.
I need this resolved before the end of today and I need to know when on earth will you pay my refund.
This is beyond ridiculous service.
I would have thought you would try to resolve my refund.
Together with paying my refund, I demand a full updated statement reflecting the payment of my refund as well a PAID UP LETTER confirming that I am done with WONGA.
I would never ever recommend this company to deal with.
Andre Jacobs
***
Wonga's replyOfficial
03 Nov 2022, 16:24Hi Andre,
Thank you for your response.
As per our telephonic conversation,
we have confirmed that it takes 24-48 working hours for the funds to reflect in your bank account.
Please allow until 12pm to receive your funds.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
As per our telephonic conversation,
we have confirmed that it takes 24-48 working hours for the funds to reflect in your bank account.
Please allow until 12pm to receive your funds.
Thank you for your patience.
The Wonga Team.
Wonga's reply03 Nov 2022, 16:24
Official
Hi Andre,
Thank you for your response.
As per our telephonic conversation,
we have confirmed that it takes 24-48 working hours for the funds to reflect in your bank account.
Please allow until 12pm to receive your funds.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
As per our telephonic conversation,
we have confirmed that it takes 24-48 working hours for the funds to reflect in your bank account.
Please allow until 12pm to receive your funds.
Thank you for your patience.
The Wonga Team.
aJ
andre J's updateReviewer Update
04 Nov 2022, 09:38 Thank you for your feedback, I received a feedback from Facebook messenger and it was confirmed that my refund was paid yesterday and that I would have received my refund yesterday. This is now another day and more delay tactics. Can you please send my proof of payment to my email address. This is absolutely ridiculous service. If I could inform Wonga CEO directly I would have done it, but it seems as if you are all untouchable and a bunch of ***** all over the show. You will never get service from anybody in South Africa if you continue on this trend. Can you make up your mind to pay my refund immediately. You answers on this platform does not carry any weight as it is just to make me quiet. Please stop your answers and just damn pay my refund you owe me. And dont forget to send me the paid up letter, because seems I will have to beg you for that as well.
aJ
andre J's update04 Nov 2022, 09:38
Reviewer Update
Thank you for your feedback, I received a feedback from Facebook messenger and it was confirmed that my refund was paid yesterday and that I would have received my refund yesterday. This is now another day and more delay tactics. Can you please send my proof of payment to my email address. This is absolutely ridiculous service. If I could inform Wonga CEO directly I would have done it, but it seems as if you are all untouchable and a bunch of ***** all over the show. You will never get service from anybody in South Africa if you continue on this trend. Can you make up your mind to pay my refund immediately. You answers on this platform does not carry any weight as it is just to make me quiet. Please stop your answers and just damn pay my refund you owe me. And dont forget to send me the paid up letter, because seems I will have to beg you for that as well.