Bad service

Item: Wonga
Rating: 1
Author: Yolanda N.

I am not happy with your service I settled my account and I need my paid up letter I called last week and you advised me my account is sold I called the number you gave me then nimble advised that they don't have my account I called you back no assistance I need my paid up letter it's not on the Portal

Helpful (0)

Replies (3)

Yolanda N.'s updateReviewer Update

09 Dec 2025, 09:33

I'm still waiting for your assistance a paid up letter! I called again this morning and yet still not assisted

Yolanda N.'s update09 Dec 2025, 09:33

Reviewer Update

I'm still waiting for your assistance a paid up letter! I called again this morning and yet still not assisted

Wonga's replyOfficial

09 Dec 2025, 10:05

Hi Yolanda,

Thank-you for your review.

We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.

Please send us a private message confirming your ID number, and registered name and surname so we may assist further.

Thanks,

The Wonga Team

Wonga's reply09 Dec 2025, 10:05

Official

Hi Yolanda,

Thank-you for your review.

We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.

Please send us a private message confirming your ID number, and registered name and surname so we may assist further.

Thanks,

The Wonga Team

Wonga's replyOfficial

10 Dec 2025, 14:06

Hi Yolanda,

Thank-you your patience.

We received confirmation that your account was sold and ceded to the Nimble Group.

Kindly contact Nimble to confirm your account balance.

Please note that the paid-up letter will be issued by Nimble.

Thanks,

The Wonga Team

Wonga's reply10 Dec 2025, 14:06

Official

Hi Yolanda,

Thanks,

The Wonga Team