KF
Kurt F
1 reviews | Active since Apr 2020
26 Dec 2021, 18:55
Bad Service
Never had a problem with wonga before. I app**** for a loan that was approved 22nd Dec 2021, debicheck accepted, but still no payment received and no response from customer care. Dont know what to do....
Helpful (0)
Replies (3)0
Replies (3)
Wonga's replyOfficial
28 Dec 2021, 10:19Hi Kurt,
We humbly apologize for any inconvenience caused.
We can confirm that the Debi check Mandate is a banking feature
and it needs to be taken up with your bank.
We can confirm that your application status is reflecting as
"Mandate Request Sent" meaning the mandate request is pending
Approval via a text, internet or cellphone banking.
If the mandate is not visible, you need to take it up with FNB as
your Wonga loan will not be finalized until the mandate is accepted.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We can confirm that the Debi check Mandate is a banking feature
and it needs to be taken up with your bank.
We can confirm that your application status is reflecting as
"Mandate Request Sent" meaning the mandate request is pending
Approval via a text, internet or cellphone banking.
If the mandate is not visible, you need to take it up with FNB as
your Wonga loan will not be finalized until the mandate is accepted.
Thank you for your patience.
The Wonga Team.
Wonga's reply28 Dec 2021, 10:19
Official
Hi Kurt,
We humbly apologize for any inconvenience caused.
We can confirm that the Debi check Mandate is a banking feature
and it needs to be taken up with your bank.
We can confirm that your application status is reflecting as
"Mandate Request Sent" meaning the mandate request is pending
Approval via a text, internet or cellphone banking.
If the mandate is not visible, you need to take it up with FNB as
your Wonga loan will not be finalized until the mandate is accepted.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We can confirm that the Debi check Mandate is a banking feature
and it needs to be taken up with your bank.
We can confirm that your application status is reflecting as
"Mandate Request Sent" meaning the mandate request is pending
Approval via a text, internet or cellphone banking.
If the mandate is not visible, you need to take it up with FNB as
your Wonga loan will not be finalized until the mandate is accepted.
Thank you for your patience.
The Wonga Team.
KF
Kurt F's updateReviewer Update
28 Dec 2021, 12:30I have confirmed that the debicheck was accepted on the 22 December 2021 and it shows on my mobile banking app. Please tell me what needs to be done or where the problem is because your explanation does not make sense.
KF
Kurt F's update28 Dec 2021, 12:30
Reviewer Update
I have confirmed that the debicheck was accepted on the 22 December 2021 and it shows on my mobile banking app. Please tell me what needs to be done or where the problem is because your explanation does not make sense.
Wonga's replyOfficial
28 Dec 2021, 14:21Hi Kurt,
Your loan has been cancelled due to no response on the mandate.
You may go ahead and re-apply,
once you have uploaded your documents you can give us a callback
and one of our agents will be happy to assist you
with completing the application.
Thank you for your patience.
The Wonga Team.
Your loan has been cancelled due to no response on the mandate.
You may go ahead and re-apply,
once you have uploaded your documents you can give us a callback
and one of our agents will be happy to assist you
with completing the application.
Thank you for your patience.
The Wonga Team.
Wonga's reply28 Dec 2021, 14:21
Official
Hi Kurt,
Your loan has been cancelled due to no response on the mandate.
You may go ahead and re-apply,
once you have uploaded your documents you can give us a callback
and one of our agents will be happy to assist you
with completing the application.
Thank you for your patience.
The Wonga Team.
Your loan has been cancelled due to no response on the mandate.
You may go ahead and re-apply,
once you have uploaded your documents you can give us a callback
and one of our agents will be happy to assist you
with completing the application.
Thank you for your patience.
The Wonga Team.