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TN
Tsakane N

1 reviews | Active since Feb 2018

04 Nov 2021, 12:17

Bad service debt from debt collectoe

Made payment arrangement with your debts collectors, account was settled now they not responding to emails

0
Replies (4)
Wonga
Wonga's reply04 Nov 2021, 12:26
Official
Hi Tsakane, 

We sincerely apologize for any inconvenience caused.

Please provide us with your ID number and email 

address as it is registered on your Wonga profile.

We will investigate what transpired on your account and 

will feed back to you once concluded.

Thank you for your patience.

The Wonga 
TN
Tsakane N's update04 Nov 2021, 12:49
Reviewer Update
Beauty Nkanyane
***
Wonga
Wonga's reply04 Nov 2021, 13:47
Official
HI Beauty Nkanyane, 

Thank you for your response.

We've reviewed your account and can confirm that due

to the length of time your account was overdue, 

Your loan was ceded to Norman Bissett and Associates.

We're so sorry but Wonga cannot assist you in any way.

If you settled your loan with the Nimble group, they will need to 

provide you with a paid up letter and send an update request 

to all credit bureaus to have your ITC profile updated.

Please contact the Nimble group on *** and they will 

action your request.

Kind Regards 

The Wonga Team.
Wonga
Wonga's reply08 Nov 2021, 09:03
Official
HI Beauty Nkanyane, 

Thank you for your response.

Due to the length of time your account was overdue, your account moved 

from our internal debt collections agency Shapiro Shaik De Fries and Associates,

and was ceded to Norman Bissett and Associates.

If you settled your loan with Shapiro Shaik De Fries and Associates, please email us your 

proof of payments to *** and we will escalate 

your account to our Finance team will investigate why 

your Wonga account has not updated.

Thank you for your patience.

The Wonga Team.