bad service

so previous loan went smooth no hassles. paid it in full then wonga offered me another loan. I tooked it because i was impress with the fast nd friendly service. yesterday the debit order went thru. No they send me sms stteing that the debit order did not go thru nd they demand money within 3 days. tried calling, nothing, leaving number so they can phone back, nothing. sending emails,chatbots, Facebook no reply nothing. if this is the corresponding level then im done with them and will not referring anyone to them. very poor customer service. I should hve stayed with capfin, never had any problems whatsoever from them. I refuse to make another payment, as it shows on bank app, and statement from bank the debit order went thru. dissapointing customer