BAD SERVICE

Thanks for the reply ,

I have sent you my paid my letter

You guys are not investigating properly, i managed to speak to a consultant this morning case number ***6 my credit profile update number after she checked the emails I sent with the paid up letter I received from Norman Bisset, and a screenshot showing that on my credit profile they have closed the account because it is paid in full and extra, however WONGA on my profile still shows open. PLEASE NOW do your job properly. I need you to update my credit profile as paid or closed is that such a mission, My account paid up in September and received my letter via email on the 10/04/21.

I am so annoyed ... and just for you the consultants at Norman bisset replies faster than you guys : here is a screen shot
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Dear Wonga Team ,

It's nearly a week and still, no progress has been made, I have just spoken to a consultant and she advised it takes 7-14working days. Which I am highly ****ed about as this matter was supposed to be escalated and nothing is being done. Once again the debt collecting company that you appointed updated my details immediately on ITC please tell me how does it you guys almost 2months doing this. I need the status cleared IMMEDIATELY. NOT another 7days, I don't need an apology that means nothing I NEED ACTION SO PLEASE GET YOUR FINGERS WORKING .... IF YOU CAN NOT DO IT , PLEASE DIRECT TO THE PERSON WHO CAN

Hi ,

I checked and still, no change has been made on my credit profile. Can you please advise me how long an urgent request takes?? We nearly in December and this account was paid up in September and received my paid-up letter on 4.10.21. Direct me to the persons/department that's handling this query, once again the collection company did it while I was on the phone with the consultant.