TL
Tshepo L
1 reviews | Active since Jul 2019
06 Jul 2020, 11:16
bad service
hi
I paid off my Wonga account and however i got a call stating that my account is arrears and has been handed over to an attorney. i'm unable to reach them, sent emails and nobody has gotten back to me.
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Replies (2)TL
Tshepo L's updateReviewer Update
06 Jul 2020, 17:55i also sent Wonga an email on Friday. still have not received a reply.
TL
Tshepo L's update06 Jul 2020, 17:55
Reviewer Update
i also sent Wonga an email on Friday. still have not received a reply.
Wonga's replyOfficial
08 Jul 2020, 13:55Hi Tshepo,
We humbly apologize for any inconvenience caused.
We have escalated your account to our finance team and
they have confirmed your loan has been settled and closed
as a discounted amount was offered to you when you settled your loan.
We have emailed you a paid-up letter and will send an update
to all credit bureaus to have your ITC record updated.
Thank you for your patience
The Wonga Team.
We humbly apologize for any inconvenience caused.
We have escalated your account to our finance team and
they have confirmed your loan has been settled and closed
as a discounted amount was offered to you when you settled your loan.
We have emailed you a paid-up letter and will send an update
to all credit bureaus to have your ITC record updated.
Thank you for your patience
The Wonga Team.
Wonga's reply08 Jul 2020, 13:55
Official
Hi Tshepo,
We humbly apologize for any inconvenience caused.
We have escalated your account to our finance team and
they have confirmed your loan has been settled and closed
as a discounted amount was offered to you when you settled your loan.
We have emailed you a paid-up letter and will send an update
to all credit bureaus to have your ITC record updated.
Thank you for your patience
The Wonga Team.
We humbly apologize for any inconvenience caused.
We have escalated your account to our finance team and
they have confirmed your loan has been settled and closed
as a discounted amount was offered to you when you settled your loan.
We have emailed you a paid-up letter and will send an update
to all credit bureaus to have your ITC record updated.
Thank you for your patience
The Wonga Team.