Bad service

I made a payment of R2000 to wonga through Ozow in Dec 20 and I was debited R1192 on Dec 22

I was sent a link by Blake and Associates collections to make a payment and I made a payment arrangement and Someone from your team called me from the collections team and told me that the mandate request I requested was not successful and she made me do another mandate request which I did not accept however the amount was debited as she told me to accept it by 9pm . Please kindly issue a refund of R1192 as I did not authorise this on my banking app and I was not informed that my verbal confirmation is a consent for the debit order to go through . as I made a payment of R2000 about 2 days ago I will send all the screenshots showing that I did not accept the debit request on my new Standard Bank account since I told that agent that my absa card is no longer working due to ***** .

I requested a refund on the 29th and I was told it would take 24-48 business hours it’s the the 4th business day and I haven’t received my refund of 1192