Bad service

Item: Wonga
Rating: 1
Author: Thembinkosi M

Please can I get my back, guys debited my account 3 times I missed a payment last month and we made arrangements this month you will debited the normal payment and R799.44 then you guys went and debited again R958.80. I’m been send emails to your customer service since last week which I only get automated response no assistance, your call centre elsewhere are not helpful at all can I get my money back amount of R958.80

Helpful (0)

Replies (4)

Wonga's replyOfficial

26 May 2025, 13:38

Hi Thembinkosi ,

Thank-you for your review.

We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.

Please send us a private message confirming your registered email address so we may assist further.

Thanks,
The Wonga Team

Wonga's reply26 May 2025, 13:38

Official

Wonga's replyOfficial

27 May 2025, 11:40

Thank-you for confirming your details, Thembinkosi but the information you have provided does not correspond with what we have.

One of our Customer Service Champions will call you soon on the number registered.

Thanks
The Wonga Team

Wonga's reply27 May 2025, 11:40

Official

Wonga's replyOfficial

27 May 2025, 12:11

Please expect one of our Customer Service Champions to call you soon

Thanks
The Wonga Team

Wonga's reply27 May 2025, 12:11

Official

Please expect one of our Customer Service Champions to call you soon

Thanks
The Wonga Team

Thembinkosi M's updateReviewer Update

28 May 2025, 09:58

Hi, Please advise what's the next step as I send you guy's the transactions but no response am I going to get assistance or not?

Thembinkosi M's update28 May 2025, 09:58

Reviewer Update

Hi, Please advise what's the next step as I send you guy's the transactions but no response am I going to get assistance or not?