BM
Bongani M
1 reviews | Active since Dec 2020
06 Dec 2021, 07:06
Bad Service
Wonga wants to put people on black list because they don't do their work. They put emails that we can use to contact them but they don't read them
I sent many emails notifying them of my payment but they want to continue debitng my account
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Replies (1)
Wonga's replyOfficial
06 Dec 2021, 09:55Hi Bongani,
We humbly apologize for any inconvenience caused.
We're so sorry for the delay in responses as our contact center is experiencing
very high volumes and will attend to your emails.
We can confirm that your proof of payment has been attached to
your Wonga account and we have escalated your details to our finance team
to allocate the payment and close the loan as we can confirm you canceled your
Wonga loan.
The payment will be allocated Today and your Wonga account should be updated in the
next 24 hours.
As soon as your account updates, will we send a request to all credit bureaus to have
your ITC profile updated.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We're so sorry for the delay in responses as our contact center is experiencing
very high volumes and will attend to your emails.
We can confirm that your proof of payment has been attached to
your Wonga account and we have escalated your details to our finance team
to allocate the payment and close the loan as we can confirm you canceled your
Wonga loan.
The payment will be allocated Today and your Wonga account should be updated in the
next 24 hours.
As soon as your account updates, will we send a request to all credit bureaus to have
your ITC profile updated.
Thank you for your patience.
The Wonga Team.
Wonga's reply06 Dec 2021, 09:55
Official
Hi Bongani,
We humbly apologize for any inconvenience caused.
We're so sorry for the delay in responses as our contact center is experiencing
very high volumes and will attend to your emails.
We can confirm that your proof of payment has been attached to
your Wonga account and we have escalated your details to our finance team
to allocate the payment and close the loan as we can confirm you canceled your
Wonga loan.
The payment will be allocated Today and your Wonga account should be updated in the
next 24 hours.
As soon as your account updates, will we send a request to all credit bureaus to have
your ITC profile updated.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We're so sorry for the delay in responses as our contact center is experiencing
very high volumes and will attend to your emails.
We can confirm that your proof of payment has been attached to
your Wonga account and we have escalated your details to our finance team
to allocate the payment and close the loan as we can confirm you canceled your
Wonga loan.
The payment will be allocated Today and your Wonga account should be updated in the
next 24 hours.
As soon as your account updates, will we send a request to all credit bureaus to have
your ITC profile updated.
Thank you for your patience.
The Wonga Team.