AM
Angeline M
1 reviews | Active since Dec 2015
02 Jan 2025, 07:41
Bad service
I have been trying to get through to Wonga regarding my loan account since 15 Dec. I paid my account but it was never updated as paid on my profile. I've been calling and sending emails with no help or assistance received.
Helpful (0)
Replies (9)0
Replies (9)
Wonga's replyOfficial
02 Jan 2025, 09:10 Hi Angeline,
Thank-you for your review.
We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.
Please bear with us while we investigate, we will provide feedback shortly.
Thanks,
The Wonga Team
Thank-you for your review.
We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.
Please bear with us while we investigate, we will provide feedback shortly.
Thanks,
The Wonga Team
Wonga's reply02 Jan 2025, 09:10
Official
Hi Angeline,
Thank-you for your review.
We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.
Please bear with us while we investigate, we will provide feedback shortly.
Thanks,
The Wonga Team
Thank-you for your review.
We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.
Please bear with us while we investigate, we will provide feedback shortly.
Thanks,
The Wonga Team
AM
Angeline M's updateReviewer Update
02 Jan 2025, 09:11Thank you for your response.
AM
Angeline M's update02 Jan 2025, 09:11
Reviewer Update
Thank you for your response.
Wonga's replyOfficial
02 Jan 2025, 10:11Thank -you for your patience while we checked your account
Our finance department requires some specific details regarding that proof of payment in order to allocate your payment to your account.
Please send through proof of payment that clearly displays the following information:
- The name, and registration details of the bank or financial institution who processed your payment
- The Wonga bank account number into which the payment was made
- The reference used on the payment (this should be your ID number)
- The date the payment was made
- The total amount of the payment made
The document containing these details should be sent to *** - as soon as we receive this official proof of payment, we can allocate the payment to your account and resolve this issue.
Kind Regards,The Wonga Team
Our finance department requires some specific details regarding that proof of payment in order to allocate your payment to your account.
Please send through proof of payment that clearly displays the following information:
- The name, and registration details of the bank or financial institution who processed your payment
- The Wonga bank account number into which the payment was made
- The reference used on the payment (this should be your ID number)
- The date the payment was made
- The total amount of the payment made
The document containing these details should be sent to *** - as soon as we receive this official proof of payment, we can allocate the payment to your account and resolve this issue.
Kind Regards,The Wonga Team
Wonga's reply02 Jan 2025, 10:11
Official
Thank -you for your patience while we checked your account
Our finance department requires some specific details regarding that proof of payment in order to allocate your payment to your account.
Please send through proof of payment that clearly displays the following information:
- The name, and registration details of the bank or financial institution who processed your payment
- The Wonga bank account number into which the payment was made
- The reference used on the payment (this should be your ID number)
- The date the payment was made
- The total amount of the payment made
The document containing these details should be sent to *** - as soon as we receive this official proof of payment, we can allocate the payment to your account and resolve this issue.
Kind Regards,The Wonga Team
Our finance department requires some specific details regarding that proof of payment in order to allocate your payment to your account.
Please send through proof of payment that clearly displays the following information:
- The name, and registration details of the bank or financial institution who processed your payment
- The Wonga bank account number into which the payment was made
- The reference used on the payment (this should be your ID number)
- The date the payment was made
- The total amount of the payment made
The document containing these details should be sent to *** - as soon as we receive this official proof of payment, we can allocate the payment to your account and resolve this issue.
Kind Regards,The Wonga Team
AM
Angeline M's updateReviewer Update
03 Jan 2025, 13:43Good day I have sent another POP to collections, I notice my account was debited and my amount outstanding increased even though I paid 15 Dec as initially discussed. Could you please assist.
AM
Angeline M's update03 Jan 2025, 13:43
Reviewer Update
Good day I have sent another POP to collections, I notice my account was debited and my amount outstanding increased even though I paid 15 Dec as initially discussed. Could you please assist.
AM
Angeline M's updateReviewer Update
07 Jan 2025, 12:22Please assist???
AM
Angeline M's update07 Jan 2025, 12:22
Reviewer Update
Please assist???
Wonga's replyOfficial
07 Jan 2025, 15:33Hi Angeline
The Proof of payment that we have received from you does not contain the required information listed below.
Please note that a bank statement or transaction history is not considered as proof of payment and will not assist us in tracing your payment.
Our finance department requires some specific details regarding that proof of payment in order to allocate your payment to your account.
Please send through proof of payment that clearly displays the following information:
- The name, and registration details of the bank or financial institution who processed your payment
- The Wonga bank account number into which the payment was made
- The reference used on the payment (this should be your ID number)
- The date the payment was made
- The total amount of the payment made
The document containing these details should be sent to *** - as soon as we receive this official proof of payment, we can allocate the payment to your account and resolve this issue.
Kind Regards,The Wonga Team
The Proof of payment that we have received from you does not contain the required information listed below.
Please note that a bank statement or transaction history is not considered as proof of payment and will not assist us in tracing your payment.
Our finance department requires some specific details regarding that proof of payment in order to allocate your payment to your account.
Please send through proof of payment that clearly displays the following information:
- The name, and registration details of the bank or financial institution who processed your payment
- The Wonga bank account number into which the payment was made
- The reference used on the payment (this should be your ID number)
- The date the payment was made
- The total amount of the payment made
The document containing these details should be sent to *** - as soon as we receive this official proof of payment, we can allocate the payment to your account and resolve this issue.
Kind Regards,The Wonga Team
Wonga's reply07 Jan 2025, 15:33
Official
Hi Angeline
The Proof of payment that we have received from you does not contain the required information listed below.
Please note that a bank statement or transaction history is not considered as proof of payment and will not assist us in tracing your payment.
Our finance department requires some specific details regarding that proof of payment in order to allocate your payment to your account.
Please send through proof of payment that clearly displays the following information:
- The name, and registration details of the bank or financial institution who processed your payment
- The Wonga bank account number into which the payment was made
- The reference used on the payment (this should be your ID number)
- The date the payment was made
- The total amount of the payment made
The document containing these details should be sent to *** - as soon as we receive this official proof of payment, we can allocate the payment to your account and resolve this issue.
Kind Regards,The Wonga Team
The Proof of payment that we have received from you does not contain the required information listed below.
Please note that a bank statement or transaction history is not considered as proof of payment and will not assist us in tracing your payment.
Our finance department requires some specific details regarding that proof of payment in order to allocate your payment to your account.
Please send through proof of payment that clearly displays the following information:
- The name, and registration details of the bank or financial institution who processed your payment
- The Wonga bank account number into which the payment was made
- The reference used on the payment (this should be your ID number)
- The date the payment was made
- The total amount of the payment made
The document containing these details should be sent to *** - as soon as we receive this official proof of payment, we can allocate the payment to your account and resolve this issue.
Kind Regards,The Wonga Team
AM
Angeline M's updateReviewer Update
08 Jan 2025, 10:08Every single day I have been trying to get assistance to update my account, Could you kindly assist???
AM
Angeline M's update08 Jan 2025, 10:08
Reviewer Update
Every single day I have been trying to get assistance to update my account, Could you kindly assist???
AM
Angeline M's updateReviewer Update
08 Jan 2025, 10:08I have re-sent my POP and made payment in full on 15 Dec 2024.
AM
Angeline M's update08 Jan 2025, 10:08
Reviewer Update
I have re-sent my POP and made payment in full on 15 Dec 2024.
Wonga's replyOfficial
09 Jan 2025, 08:56Thank-you for sending us your proof of payment
We have allocated your payment and you wonga loan is now paid in full
Thanks
The Wonga Team
We have allocated your payment and you wonga loan is now paid in full
Thanks
The Wonga Team
Wonga's reply09 Jan 2025, 08:56
Official
Thank-you for sending us your proof of payment
We have allocated your payment and you wonga loan is now paid in full
Thanks
The Wonga Team
We have allocated your payment and you wonga loan is now paid in full
Thanks
The Wonga Team