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Mapaseka M

1 reviews | Active since Oct 2018

02 May 2025, 10:22

Bad service

Am not happy with agent from Wonga call centre where one am calling regarding my refund and I was advise it takes 48hrs to reflect where by I called on Friday 25th and they went on my account again trying to debit after 25th again on the 30th they did debit now when I call they hang up on me so unprofessional and giving false information

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Replies (2)
MM
Mapaseka M's update05 May 2025, 10:19
Reviewer Update
This is so unprofessional as you keep on debiting my account and the is chargers of R105 each time you attempt to debit. Now am setting on R420 of your debit charger, 48hrs has passed already last week Wednesday even now my query is not resolved all I get is you debiting my account.
Wonga
Wonga's reply07 May 2025, 10:53
Official
 Hi  Mapaseka ,

Thank-you for your review. 

We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.

Please send us a private message confirming your full name and surname so we may assist further.

Thanks,
The Wonga Team