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Tebogo M

1 reviews | Active since Jun 2022

27 Mar 2023, 11:57

Bad service

Bad service from customer support. I have mailed them several times to have them remove the paid off account from my credit report. Account was paid two years ago but it is still showing as active! Can we please resolve this small thing ASAP

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Replies (8)
Wonga
Wonga's reply27 Mar 2023, 14:53
Official
Hi Tebogo, 

We sincerely apologize for the inconvenience caused. 

We have reviewed what has transpired on your account and can confirm that 

there are no outstanding loans on your Wonga account. 

Please forward a copy of your full credit report and we'll escalate your account has a matter of urgency.

We can confirm that Clear Score is not a credit bureau,

please forward a credit report from either Transunion, Experian, XDS or Compuscan.

Once again, we're so sorry for the inconvenience caused.

Thank you for your patience.

The Wonga Team. 
Wonga
Wonga's reply27 Mar 2023, 15:11
Official
Hi Tebogo, 

Thank you for your response. 

Please forward your full credit report to customercare @ wonga.co.za 

and we'll escalate your account as a matter of urgency. 

Kind regards, 

The Wonga Team.
Wonga
Wonga's reply27 Mar 2023, 16:26
Official
Hi Tebogo, 

Thank you for your response.

We can confirm that we have not received your email. 

Please resend your credit report using your registered email address, 

we have assigned a senior consultant to assist with your query and 

we will further liaise with you via our email platform. 

Kind regards, 

The Wonga Team. 
Wonga
Wonga's reply28 Mar 2023, 16:24
Official
Hi Tebogo, 

We can confirm that we have not received your email.

We have responded to our email and will further liaise with 

you via our email platform. 

Kind regards, 

The Wonga Team. 
TM
Tebogo M's update29 Mar 2023, 13:39
Reviewer Update
Hi Guys,

Any movement on this? I sent the email but no response yet??
Wonga
Wonga's reply30 Mar 2023, 15:50
Official
Hi Tebogo, 

We humbly apologize for the inconvenience caused. 

 We're so sorry for the delay in responses and can confirm that we are experiencing very high volumes.

We have reviewed what has transpired on your account and can confirm that 

as per your credit report, the two accounts mentioned

has been closed and updated. 

Thank you for your patience. 

The Wonga Team. 
TM
Tebogo M's update30 Mar 2023, 15:53
Reviewer Update
Hi,

Thank you. Please mail me the confirmatio of closure on the accounts.
Wonga
Wonga's reply31 Mar 2023, 15:58
Official
Hi Tebogo, 

Thank you for your response.

We can confirm that we are unable to assist with a confirmation of closure

as the loans were not funded. 

The loans mentioned above were never disbursed or funded hence a statement or paid up letter

cannot be issued to these loans as it were never active or was not funded due to the disbur*****ts that failed. 

We can however email you confirmation that these loans were never an active with Wonga.

Thank you for your patience. 

The Wonga Team.