NM
Nomaphelo M
1 reviews | Active since Feb 2019
11 May 2020, 14:02
bad service
i paid my account on th e 04/05 eft . i sent pop several time to Wonga via email,no 1 got back to me till today.
Helpful (0)
Replies (4)0
Replies (4)
Wonga's replyOfficial
12 May 2020, 10:09Hi Nomaphelo,
We're so sorry for any inconvenience caused.
We've reviewed your account and can confirm there are no attachments
on the emails, you have sent us.
We received 2 emails and there are no attachments hence the reason
your payment cannot be allocated.
Our finance team requires the proof of payment to manually allocate
your payment.
Once your payment is allocated and your account is updated
will we email you a paid-up letter and send an update to
all credit bureaus.
Kind Regards
The Wonga Team.
We're so sorry for any inconvenience caused.
We've reviewed your account and can confirm there are no attachments
on the emails, you have sent us.
We received 2 emails and there are no attachments hence the reason
your payment cannot be allocated.
Our finance team requires the proof of payment to manually allocate
your payment.
Once your payment is allocated and your account is updated
will we email you a paid-up letter and send an update to
all credit bureaus.
Kind Regards
The Wonga Team.
Wonga's reply12 May 2020, 10:09
Official
Hi Nomaphelo,
We're so sorry for any inconvenience caused.
We've reviewed your account and can confirm there are no attachments
on the emails, you have sent us.
We received 2 emails and there are no attachments hence the reason
your payment cannot be allocated.
Our finance team requires the proof of payment to manually allocate
your payment.
Once your payment is allocated and your account is updated
will we email you a paid-up letter and send an update to
all credit bureaus.
Kind Regards
The Wonga Team.
We're so sorry for any inconvenience caused.
We've reviewed your account and can confirm there are no attachments
on the emails, you have sent us.
We received 2 emails and there are no attachments hence the reason
your payment cannot be allocated.
Our finance team requires the proof of payment to manually allocate
your payment.
Once your payment is allocated and your account is updated
will we email you a paid-up letter and send an update to
all credit bureaus.
Kind Regards
The Wonga Team.
NM
YOU ONLY REPLIYING NOW THAT I AM ON HELLOWPETER, YOU SHOULD HAVE REP**** TO MY MAILS INSTEAD ON KEEPING QUEIT. I SENT EMAIL USING MY PERSONAL EMAIL POP ATTACHED.PLEASE LOOK FOR MAILS FROM EMAIL: ***
Nomaphelo M's updateReviewer Update
12 May 2020, 10:29YOU ONLY REPLIYING NOW THAT I AM ON HELLOWPETER, YOU SHOULD HAVE REP**** TO MY MAILS INSTEAD ON KEEPING QUEIT. I SENT EMAIL USING MY PERSONAL EMAIL POP ATTACHED.PLEASE LOOK FOR MAILS FROM EMAIL: ***
NM
Nomaphelo M's update12 May 2020, 10:29
Reviewer Update
YOU ONLY REPLIYING NOW THAT I AM ON HELLOWPETER, YOU SHOULD HAVE REP**** TO MY MAILS INSTEAD ON KEEPING QUEIT. I SENT EMAIL USING MY PERSONAL EMAIL POP ATTACHED.PLEASE LOOK FOR MAILS FROM EMAIL: ***
Wonga's replyOfficial
12 May 2020, 17:17Hi Nomaphelo,
Thank you for sending the proof of payment however we unable to see the personal email address that you wrote on Hellopeter as customer's details are protected for security reasons on our page and therefore cannot be visible. We urge kindly to please respond to the email we sent by writing the personal email address that you sent the proof of payment from.
Kind Regards
The Wonga.co.za team
***
Wonga.co.za
Thank you for sending the proof of payment however we unable to see the personal email address that you wrote on Hellopeter as customer's details are protected for security reasons on our page and therefore cannot be visible. We urge kindly to please respond to the email we sent by writing the personal email address that you sent the proof of payment from.
Kind Regards
The Wonga.co.za team
***
Wonga.co.za
Wonga's reply12 May 2020, 17:17
Official
Hi Nomaphelo,
Thank you for sending the proof of payment however we unable to see the personal email address that you wrote on Hellopeter as customer's details are protected for security reasons on our page and therefore cannot be visible. We urge kindly to please respond to the email we sent by writing the personal email address that you sent the proof of payment from.
Kind Regards
The Wonga.co.za team
***
Wonga.co.za
Thank you for sending the proof of payment however we unable to see the personal email address that you wrote on Hellopeter as customer's details are protected for security reasons on our page and therefore cannot be visible. We urge kindly to please respond to the email we sent by writing the personal email address that you sent the proof of payment from.
Kind Regards
The Wonga.co.za team
***
Wonga.co.za
NM
Nomaphelo M's updateReviewer Update
15 May 2020, 10:00i rep**** tto the email you sent me, still my issue hasnt been resolved, today its the 15 may and you going to debit my account on the 19. if debit order went off , you will pay my bank charges and refund me my money immidiately!! please fix this
NM
Nomaphelo M's update15 May 2020, 10:00
Reviewer Update
i rep**** tto the email you sent me, still my issue hasnt been resolved, today its the 15 may and you going to debit my account on the 19. if debit order went off , you will pay my bank charges and refund me my money immidiately!! please fix this