CM
Cedric M
1 reviews | Active since May 2013
27 Jan 2026, 10:16
Bad service
Wonga debited my account in December on the 12th and 2 days later my account was handed over to collections and an extra fee charged. According to Wonga I missed a payment before my agreed upon payment date and for that they charged an extra fee.
When I asked why the debit went off on the 12th, I was told because my company didn't send them a signed letter confirming my December salary date. In my years dealing with creditors I have never heard of such. I had to settle my account and in addition pay the 'amount in arears' for never missing a payment. I am never using their services again.
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Wonga's replyOfficial
27 Jan 2026, 10:54Hi Cedric,
Thank you for taking the time to share your review.
We are sorry to learn that you are unhappy with our service and sincerely apologise for the inconvenience caused.
Please note that our December collections were scheduled earlier than usual, as many employers pay salaries earlier during this period. Communication regarding the early collection, including the steps to follow should you wish for your instalment date to remain unchanged, was sent via SMS and email.
Unfortunately, if a valid employer confirmation letter is not provided, the instalment is collected on the earlier date.
Thanks,The Wonga Team
Thank you for taking the time to share your review.
We are sorry to learn that you are unhappy with our service and sincerely apologise for the inconvenience caused.
Please note that our December collections were scheduled earlier than usual, as many employers pay salaries earlier during this period. Communication regarding the early collection, including the steps to follow should you wish for your instalment date to remain unchanged, was sent via SMS and email.
Unfortunately, if a valid employer confirmation letter is not provided, the instalment is collected on the earlier date.
Thanks,The Wonga Team
Wonga's reply27 Jan 2026, 10:54
Official
Hi Cedric,
Thank you for taking the time to share your review.
We are sorry to learn that you are unhappy with our service and sincerely apologise for the inconvenience caused.
Please note that our December collections were scheduled earlier than usual, as many employers pay salaries earlier during this period. Communication regarding the early collection, including the steps to follow should you wish for your instalment date to remain unchanged, was sent via SMS and email.
Unfortunately, if a valid employer confirmation letter is not provided, the instalment is collected on the earlier date.
Thanks,The Wonga Team
Thank you for taking the time to share your review.
We are sorry to learn that you are unhappy with our service and sincerely apologise for the inconvenience caused.
Please note that our December collections were scheduled earlier than usual, as many employers pay salaries earlier during this period. Communication regarding the early collection, including the steps to follow should you wish for your instalment date to remain unchanged, was sent via SMS and email.
Unfortunately, if a valid employer confirmation letter is not provided, the instalment is collected on the earlier date.
Thanks,The Wonga Team