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Faith M

1 reviews | Active since Oct 2013

10 Sept 2018, 10:53

Bad Service

I made an application Friday and till today I haven't received any feedback, or at least a notification that the application is still being reviewed. Is it even possible to cancel the application?

0
Replies (5)
Wonga
Wonga's reply10 Sept 2018, 12:21
Official

Hi Faith,

We're sorry to hear that you haven't received an outcome to your completed application.

Thanks for chatting with Sonja.

As requested, she will call you back and revert back with an update.

Thank You

The Wonga Team

Best regards,

Wonga
Wonga's reply11 Sept 2018, 08:29
Official

Hi Faith,

Sonja from our Customer Resolutions team has contacted you and been unable to get hold of you.

We would like to resolve your application issue. Please provide us with a preferred callback time and call back number.

Thank You

The Wonga Team

Best regards,

Wonga
Wonga's reply14 Sept 2018, 08:23
Official

Hi Faith,

Sonja from our Customer Resolutions team contacted you on numerous occasions, however, we are unable to get hold of you.

Your complaint is important to us and we would like to resolve it for you.

Kindly provide us with a preferred call back time and an alternative contact number.

Thank You

The Wonga Team

Best regards,

FM
Faith M's update14 Sept 2018, 12:24
Reviewer Update
Hi Sorry for the missed calls, I did try contacting Sonja directly but the line was busy. It's been nearly a week since I app**** for my short term loan, and I ended up getting help somewhere else. Is it even possible to cancel the loan entirely cause it has been on the same step ever since.
Wonga
Wonga's reply14 Sept 2018, 12:34
Official

Hi Faith,

We're so sorry that you've been experiencing problems with the application process.

We have just canceled the application so you can resubmit an application.

Thank You

Wonga Team

Best regards,