IK
Irma K
1 reviews | Active since Aug 2017
03 Sept 2018, 08:09
Bad Service
I am a client of Wonga and had a loan for 6 months which I paid back in three months. Now they refuse to assist me. I demand that a Manager phone me in this regard on ********** 188
Helpful (0)
Replies (7)0
Replies (7)
Wonga's replyOfficial
03 Sept 2018, 08:21Hi Irma,
We're sorry to hear that your application was unsuccessful.
We will contact you immediately so we can investigate this for you.
Thank You
The Wonga Team
Best regards,
Wonga's reply03 Sept 2018, 08:21
Official
Hi Irma,
We're sorry to hear that your application was unsuccessful.
We will contact you immediately so we can investigate this for you.
Thank You
The Wonga Team
Best regards,
Wonga's replyOfficial
03 Sept 2018, 08:35Hi Irma,
We've tried contacting you on the *** number you provided, however, it directs us straight to voicemail.
We've also tried contacting you on your mobile number which reflects on your account, however, we're unable to get hold of you.
Please provide us with an alternative contact number and preferred call back time.
Thank You
The Wonga Team
Best regards,
Wonga's reply03 Sept 2018, 08:35
Official
Hi Irma,
We've tried contacting you on the *** number you provided, however, it directs us straight to voicemail.
We've also tried contacting you on your mobile number which reflects on your account, however, we're unable to get hold of you.
Please provide us with an alternative contact number and preferred call back time.
Thank You
The Wonga Team
Best regards,
IK
Irma K's updateReviewer Update
03 Sept 2018, 09:04Sorry about that. I lines were off. However you can phone me back on ********** 188 as it is working now. Sorry I do not have access to phone out private calls or answer my cellphone. It is against company policy. It will be most appreciated if you phone me back on ********** 188
IK
Irma K's update03 Sept 2018, 09:04
Reviewer Update
Sorry about that. I lines were off. However you can phone me back on ********** 188 as it is working now. Sorry I do not have access to phone out private calls or answer my cellphone. It is against company policy. It will be most appreciated if you phone me back on ********** 188
IK
Irma K's updateReviewer Update
03 Sept 2018, 09:25Sorry about that. Our lines were out of order. However you can phone me back on ********** 188 as it is working now. Sorry I do not have access to phone out private calls or answer my cellphone. It is against company policy. It will be most appreciated if you phone me back on ********** 188
IK
Irma K's update03 Sept 2018, 09:25
Reviewer Update
Sorry about that. Our lines were out of order. However you can phone me back on ********** 188 as it is working now. Sorry I do not have access to phone out private calls or answer my cellphone. It is against company policy. It will be most appreciated if you phone me back on ********** 188
IK
Irma K's updateReviewer Update
03 Sept 2018, 10:29I responded X 2 and now they ignore me. Are they going to assist me, or not????
IK
Irma K's update03 Sept 2018, 10:29
Reviewer Update
I responded X 2 and now they ignore me. Are they going to assist me, or not????
Wonga's replyOfficial
03 Sept 2018, 10:34Sonja from our Customer Resolutions team, will contact you immediately and further assist.
Best regards,
Wonga's reply03 Sept 2018, 10:34
Official
Sonja from our Customer Resolutions team, will contact you immediately and further assist.
Best regards,
Wonga's replyOfficial
03 Sept 2018, 11:11Thank you for chatting to Sonja.
We're happy that we could provide you feedback on your unsuccessful application.
We hope to be of service in the future.
Kindly re-rate our service and have a great day.
Thank You
The Wonga Team
Best regards,
Wonga's reply03 Sept 2018, 11:11
Official
Thank you for chatting to Sonja.
We're happy that we could provide you feedback on your unsuccessful application.
We hope to be of service in the future.
Kindly re-rate our service and have a great day.
Thank You
The Wonga Team
Best regards,