aS
ayanda S
1 reviews | Active since Aug 2015
08 Aug 2015, 10:46
bad service
good day<br> please assist i app**** for wonga loan which they told me that they cant approve because they cant confirm my employement ,i accepted that and try other means the next day i see that the money was in my account how can they aprrove the loan when they told me something else i then went to my bank to get this reversed but it still shows that i owe wonga,i dont want this loan thats why i reversed this money they tell you this and do the other thing after what
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Wonga's replyOfficial
11 Aug 2015, 13:23Hello Than@fnb,
Dear Ayanda,
Thanks for your message. Our customer services team has gone into your account to track the history of your loan application.
Our records show that you were declined on the first occasion for insufficient document and that you re-app**** the following day, supplying and uploading the correct documentation. You were then approved for the loan amount you app**** for.
If the above is unclear, please contact Customer Services and they will be able to give you the exact dates and times when you uploaded your documents.
Kind regards,
Priscilla Urquhart (Head of Communications, Wonga SA)
Dear Ayanda,
Thanks for your message. Our customer services team has gone into your account to track the history of your loan application.
Our records show that you were declined on the first occasion for insufficient document and that you re-app**** the following day, supplying and uploading the correct documentation. You were then approved for the loan amount you app**** for.
If the above is unclear, please contact Customer Services and they will be able to give you the exact dates and times when you uploaded your documents.
Kind regards,
Priscilla Urquhart (Head of Communications, Wonga SA)
Wonga's reply11 Aug 2015, 13:23
Official
Hello Than@fnb,
Dear Ayanda,
Thanks for your message. Our customer services team has gone into your account to track the history of your loan application.
Our records show that you were declined on the first occasion for insufficient document and that you re-app**** the following day, supplying and uploading the correct documentation. You were then approved for the loan amount you app**** for.
If the above is unclear, please contact Customer Services and they will be able to give you the exact dates and times when you uploaded your documents.
Kind regards,
Priscilla Urquhart (Head of Communications, Wonga SA)
Dear Ayanda,
Thanks for your message. Our customer services team has gone into your account to track the history of your loan application.
Our records show that you were declined on the first occasion for insufficient document and that you re-app**** the following day, supplying and uploading the correct documentation. You were then approved for the loan amount you app**** for.
If the above is unclear, please contact Customer Services and they will be able to give you the exact dates and times when you uploaded your documents.
Kind regards,
Priscilla Urquhart (Head of Communications, Wonga SA)