BK
Bophelo K
1 reviews | Active since Jul 2015
31 Jul 2015, 13:48
BAD SERVICE!!!
I called Wonga's customer service in order to get clarity on where to send a copy a letter that confirms that I have paid their account in full (paid up letter). The consultant that was assisting me was extremely rude, she told me that I work for the financial institution and therefore I should know what to do. NO CALL CENTRE SHOULD ALLOW SUCH BAD SERVICE
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Replies (1)
Wonga's replyOfficial
05 Aug 2015, 10:18Hello NKonanani,
Dear Bophelo,
Thanks for your message. I am truly sorry for the negative experience. I have escalated your complaint to the Head of Customer Services to follow up. Do you have details of the agent you were dealing with?
Please email me ***.
Kind regards,
Priscilla Urquhart (Head of Communications, Wonga SA)
Dear Bophelo,
Thanks for your message. I am truly sorry for the negative experience. I have escalated your complaint to the Head of Customer Services to follow up. Do you have details of the agent you were dealing with?
Please email me ***.
Kind regards,
Priscilla Urquhart (Head of Communications, Wonga SA)
Best regards,
Wonga's reply05 Aug 2015, 10:18
Official
Hello NKonanani,
Dear Bophelo,
Thanks for your message. I am truly sorry for the negative experience. I have escalated your complaint to the Head of Customer Services to follow up. Do you have details of the agent you were dealing with?
Please email me ***.
Kind regards,
Priscilla Urquhart (Head of Communications, Wonga SA)
Dear Bophelo,
Thanks for your message. I am truly sorry for the negative experience. I have escalated your complaint to the Head of Customer Services to follow up. Do you have details of the agent you were dealing with?
Please email me ***.
Kind regards,
Priscilla Urquhart (Head of Communications, Wonga SA)
Best regards,